Senior Technical Solutions Engineer | Networking & Support

Arista; Santa Clara (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Arista Networks is seeking a Technical Support Engineer in Santa Clara to troubleshoot complex customer environments and balance case communications. You will diagnose issues across hardware and software, coordinate with engineering teams, and help customers optimize deployments.

The role emphasizes strong analytical thinking, excellent communication, and a hands-on approach to resolving networking challenges in dynamic environments.

Qualifications

• Minimum 4-8 years hands-on networking experience in design, deployment, and troubleshooting.
• Strong knowledge of networking protocols and architectures.
• Experience with Linux and command-line tools.
• Industry certifications preferred; TAC experience preferred.

Responsibilities

• Respond to customer product inquiries via phone or email.
• Resolve issues during installation, operation, maintenance or product application.
• Troubleshoot hardware and software to determine corrective action.
• Document communications and recurring issues for quality programs.
• Collaborate with software and hardware teams to diagnose problems.

Skills

Analytical thinking

Troubleshooting mindset

Collaborative approach

Excellent communication

Education

MS in CS/EE/IT or related

Tools

IXIA

tcpdump

Wireshark

Linux

Job description

Arista Networks is seeking a Technical Support Engineer in Santa Clara to troubleshoot complex customer environments and balance case communications. You will diagnose issues across hardware and software, coordinate with engineering teams, and help customers optimize deployments.

The role emphasizes strong analytical thinking, excellent communication, and a hands-on approach to resolving networking challenges in dynamic environments.