Technical Solutions Engineer: Networking & Troubleshooting

Arista Networks; Austin, Dallas (TX, TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Join Arista Networks as a Technical Support Engineer in Austin, Texas. The ideal candidate will troubleshoot complex networking issues, working closely with a dynamic team of engineers.

This role requires at least 4-8 years of experience and strong analytical skills, along with a MS in a technical field. Excellent communication is essential for supporting our prestigious clients.

Arista emphasizes a collaborative culture, making this an exciting opportunity for those committed to customer success.

Qualifications

• 4-8 years of hands-on experience in designing, deploying, and supporting network protocols.
• Experience with AAA/TACACS, BGP, DHCP, MPLS, and VLAN among others.
• Industry certifications and prior TAC experience are preferred.

Responsibilities

• Respond to customer product inquiries via telephone or email.
• Resolve customer concerns during installation and operation.
• Document customer communication to support product quality.

Skills

Networking industry knowledge

Troubleshooting skills

Analytical thinking

Linux proficiency

Education

MS in technical field (preferred: CS/EE/ITP)

Tools

IXIA

tcpdump

Wireshark

Job description

Join Arista Networks as a Technical Support Engineer in Austin, Texas. The ideal candidate will troubleshoot complex networking issues, working closely with a dynamic team of engineers.

This role requires at least 4-8 years of experience and strong analytical skills, along with a MS in a technical field. Excellent communication is essential for supporting our prestigious clients.

Arista emphasizes a collaborative culture, making this an exciting opportunity for those committed to customer success.