Senior Technical Solutions Engineer

Arista Networks; Santa Clara (CA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Tax savings

Income protection

Job summary

Arista Networks is looking for a Technical Support Engineer in Santa Clara, California. The role requires expertise in troubleshooting and supporting network protocols. Candidates should have at least 4-8 years of hands-on experience in the networking industry and an MS in a technical field.

The position involves responding to customer inquiries and resolving product-related issues. A strong knowledge of tools like IXIA and Wireshark is beneficial. Compensation ranges from $90,000 to $150,000, based on qualifications and experience.

Qualifications

• 4-8 years hands-on experience in networking.
• Experience in troubleshooting and supporting network protocols.
• Comfortable with Linux systems.

Responsibilities

• Respond to customer inquiries via phone and email.
• Resolve installation and operation concerns.
• Document customer communications and recurring issues.

Skills

Troubleshooting complex systems

Networking protocols knowledge

Strong analytical skills

Written and verbal communication

Education

MS in a technical field (CS/EE/ITP preferred)

Tools

IXIA

tcpdump

Wireshark

Job description

Arista Networks is looking for a Technical Support Engineer in Santa Clara, California. The role requires expertise in troubleshooting and supporting network protocols. Candidates should have at least 4-8 years of hands-on experience in the networking industry and an MS in a technical field.

The position involves responding to customer inquiries and resolving product-related issues. A strong knowledge of tools like IXIA and Wireshark is beneficial. Compensation ranges from $90,000 to $150,000, based on qualifications and experience.