Technical Solutions Engineer - Networking & Escalations

Arista

Fort Worth, Town of Texas, Austin (TX, WI, TX)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Arista Networks is seeking a world-class Technical Solutions Engineer to join our support team in Fort Worth, Texas. You’ll be a top-level engineer handling complex customer problems and collaborating with software/hardware teams to deliver rapid, high-quality resolutions.

This role requires 4–8 years of hands-on networking experience, strong Linux skills, and familiarity with tools like IXIA, tcpdump, and Wireshark.

Qualifications

Minimum of 4–8 years hands-on experience with networking protocols and technologies.
MS in CS/EE/ITP or equivalent; industry certifications preferred.
Experience with troubleshooting tools IXIA, tcpdump, and Wireshark (or similar).
Strong Linux skills and comfort with command-line environments.
Excellent written and verbal communication; ability to work in a collaborative team.

Responsibilities

Respond to customer product inquiries via telephone or in written, internet-based email.
Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
Document customer communication and recurring technical issues to support product quality programs and product development.