Technical Solutions Engineer – Equity & Complex Networking

Arista; Denver (CO); On-site; USD 71,000 - 137,000; Full time

Job summary

Arista Networks is seeking a world-class Technical Support Engineer to help customers succeed with Arista's products. You will work with software and hardware teams to diagnose complex issues and provide timely resolutions.

Ideal candidates have 4–8 years of hands-on networking experience, strong Linux skills, and a track record in TAC environments. This role offers competitive pay and growth within a collaborative, diverse team.

Qualifications

• Working knowledge of networking industry, products, and protocols.
• MS in a technical field; industry certifications preferred; TAC experience preferred.
• Experience with IXIA, tcpdump, and Wireshark for troubleshooting.
• Strong comfort with Linux and openness to learn new technologies.

Responsibilities

• Respond to customer product inquiries via telephone or in written, internet-based email.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and product knowledge are critical to responding to daily customer-centric activities.
• Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
• Document customer communication and recurring technical issues to support product quality programs and product development.

Skills

Networking knowledge

Linux proficiency

TAC/TACACS experience

Education

MS in CS/EE/ITP

Tools

IXIA

tcpdump

Wireshark

Job description

Arista Networks is seeking a world-class Technical Support Engineer to help customers succeed with Arista's products. You will work with software and hardware teams to diagnose complex issues and provide timely resolutions.

Ideal candidates have 4–8 years of hands-on networking experience, strong Linux skills, and a track record in TAC environments. This role offers competitive pay and growth within a collaborative, diverse team.