Technical Solutions Engineer

Arista; Santa Clara (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Arista Networks is seeking a Technical Support Engineer in Santa Clara to troubleshoot complex customer environments and balance case communications. You will diagnose issues across hardware and software, coordinate with engineering teams, and help customers optimize deployments.

The role emphasizes strong analytical thinking, excellent communication, and a hands-on approach to resolving networking challenges in dynamic environments.

Qualifications

• Minimum 4-8 years hands-on networking experience in design, deployment, and troubleshooting.
• Strong knowledge of networking protocols and architectures.
• Experience with Linux and command-line tools.
• Industry certifications preferred; TAC experience preferred.

Responsibilities

• Respond to customer product inquiries via phone or email.
• Resolve issues during installation, operation, maintenance or product application.
• Troubleshoot hardware and software to determine corrective action.
• Document communications and recurring issues for quality programs.
• Collaborate with software and hardware teams to diagnose problems.

Skills

Analytical thinking

Troubleshooting mindset

Collaborative approach

Excellent communication

Education

MS in CS/EE/IT or related

Tools

IXIA

tcpdump

Wireshark

Linux

Job description

Job Description

Who You’ll Work With

Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems helps streamline the support process and nurture customer success.

What You’ll Do

The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.

Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Responsibilities

• Respond to customer product inquiries via telephone or in written, internet-based email.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
• Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
• Document customer communication and recurring technical issues to support product quality programs and product development.

Qualifications

• Working knowledge of networking industry, products, and protocols.
• Minimum of 4-8 years hands‑on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies:
  • AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
• Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
• Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired.
• A strong comfort level with Linux is highly desired.

Compensation Information

The new hire base pay for this role has a pay range of $90,000 to $150,000.

Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.

Additional Information

Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law. All your information will be kept confidential according to EEO guidelines.