Senior Technical Services Lead — Construction Materials

LATICRETE International; Oak Ridge (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Oak Ridge, NC is seeking a Lead Technical Services Representative to provide advanced technical services to customers through various communication channels. Requirements include a minimum of 6 years in construction, experience in Technical Services, and strong interpersonal skills.

The successful candidate will also assist in training and managing a team, ensuring departmental procedures are followed. This role involves travel up to 30% of the time and requires a positive attitude towards teamwork and customer interaction.

Qualifications

• Minimum of 6 years of experience in the construction industry.
• At least 4 years in Technical Services or comparable experience.
• Expert knowledge of LATICRETE product lines.

Responsibilities

• Provide technical services to architects and contractors.
• Investigate and settle customer complaints.
• Train Technical Services Representatives.

Skills

Construction industry experience

Salesforce experience

Technical services expertise

Communication skills

Interpersonal skills

Education

Associate's degree or equivalent work experience

Tools

Salesforce

Microsoft Office

Job description

LATICRETE International in Oak Ridge, NC is seeking a Lead Technical Services Representative to provide advanced technical services to customers through various communication channels. Requirements include a minimum of 6 years in construction, experience in Technical Services, and strong interpersonal skills.

The successful candidate will also assist in training and managing a team, ensuring departmental procedures are followed. This role involves travel up to 30% of the time and requires a positive attitude towards teamwork and customer interaction.