Healthcare IT Support & Implementation Engineer - Remote

DeepHealth; Boston (MA); Remote; USD 90,000 - 100,000; Full time

Job summary

DeepHealth is seeking a Technical Services Engineer to be the primary contact for users, delivering expert IT support, troubleshooting, and incident resolution across healthcare platforms. You will coordinate projects, implement client solutions from kickoff to completion, work with IT, Product and Engineering teams, and document workflows while maintaining regulatory compliance.

This remote role requires strong communication, multitasking, on-call availability, and a customer-focused approach

Qualifications

• Bachelor’s degree in IT, Healthcare Informatics, or equivalent experience is required.
• Proven IT support experience, preferably in healthcare environments.
• Strong customer relationship and call center support skills.
• Solid IT, networking and computer skills; Linux/Windows proficiency required.
• Familiarity with EMR/HL7 and healthcare IT systems is preferred.
• Experience with ITIL-based processes and ticketing systems is required.

Responsibilities

• Serve as the first point of contact for users and resolve incidents promptly.
• Coordinate projects and own tasks while communicating with customers.
• Provide second-level support for healthcare IT systems and escalated issues.
• Respond to inquiries via phone, email, and ticketing systems.
• Triage tickets, monitor queue, and assign to teams as needed.
• Collaborate with IT, Product and Engineering to resolve complex issues.
• Maintain detailed incident records and update knowledge base.
• Ensure compliance with regulatory standards and internal policies.
• Support key customers and maintain positive relationships.

Skills

IT support

Healthcare IT

Customer support

Troubleshooting

Linux

Windows

Networking

Ticketing systems

ITIL

On-call rotations

Education

Bachelor's degree in IT or Healthcare Informatics

Equivalent experience

Tools

Ticketing systems

Linux command line

Windows Server

EMR/HL7 healthcare software

Job description

DeepHealth is seeking a Technical Services Engineer to be the primary contact for users, delivering expert IT support, troubleshooting, and incident resolution across healthcare platforms. You will coordinate projects, implement client solutions from kickoff to completion, work with IT, Product and Engineering teams, and document workflows while maintaining regulatory compliance.

This remote role requires strong communication, multitasking, on-call availability, and a customer-focused approach