Austin-Based Global Head of Technical Services Engineering

MongoDB; Austin (TX); On-site; USD 140,000 - 275,000; Full time

Benefits offered by this job

Equity

Flexible paid time off

20 weeks fully-paid parental leave

Fertility and adoption assistance

401(k) plan

Mental health counseling

Transgender-inclusive health insurance

Job summary

MongoDB is seeking a transformational leader for their Technical Services team in Austin. The ideal candidate will have over 8 years of experience managing technical support teams and a strong technical foundation across database technologies. Responsibilities include diagnosing performance issues, advising on architecture, and fostering team growth. Benefits such as equity, flexible paid time off, and health coverage are offered. This role requires on-site presence in Austin for 3+ days a week.

Qualifications

• 8+ years managing technical support or customer-facing engineering teams.
• Track record in implementing metrics-driven improvements.
• Strong philosophy of coaching technical talent.

Responsibilities

• Diagnosing and resolving performance-related issues.
• Advising on design and architecture.
• Globally collaborating with peer teams for seamless issues management.

Skills

Managing technical support teams

Operational excellence

People development

Database technologies

Project leadership

AI/ML technologies

KPI implementation

Troubleshooting skills

Communication calibration

Job description

MongoDB is seeking a transformational leader for their Technical Services team in Austin. The ideal candidate will have over 8 years of experience managing technical support teams and a strong technical foundation across database technologies. Responsibilities include diagnosing performance issues, advising on architecture, and fostering team growth. Benefits such as equity, flexible paid time off, and health coverage are offered. This role requires on-site presence in Austin for 3+ days a week.