Senior Technical Services Advisor - Construction Materials

Laticrete International; Bethany (CT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays

Flexible spending

Life Insurance

Job summary

Laticrete International is seeking a Technical Services Representative based in Bethany, Connecticut. The role involves providing technical support to customers, handling complaints, and contributing to training programs.

The ideal candidate should have at least 3 years of experience in construction, along with strong customer service and communication skills. Knowledge of installation methods and experience with Salesforce is preferred.

Qualifications

• Minimum of 3 years experience in the construction industry.
• Minimum of 2 years experience in Technical Services or comparable industry experience.
• Knowledge of tile/stone installation methods and construction assemblies.

Responsibilities

• Provide technical services to architects, contractors, and internal customers.
• Resolve customer complaints efficiently and diplomatically.
• Support Technical Services training programs and create technical data sheets.

Skills

Customer interaction skills

Technical knowledge in construction

Salesforce knowledge

Communication skills

Team cooperation

Education

High School Diploma

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

Laticrete International is seeking a Technical Services Representative based in Bethany, Connecticut. The role involves providing technical support to customers, handling complaints, and contributing to training programs.

The ideal candidate should have at least 3 years of experience in construction, along with strong customer service and communication skills. Knowledge of installation methods and experience with Salesforce is preferred.