Senior Technical Program Manager — AI & ServiceNow Initiatives

JPMorgan Chase & Co.; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. in San Francisco is seeking a Principal Technical Program Manager for Infrastructure & Platforms, Data and Specialty Services on the Digital Workflows line to lead complex, multi‑functional tech programs on the ServiceNow platform and align with the firm’s strategic goals.

You will manage cross‑functional teams, budgets, and risks, translate business and technical objectives into actionable tasks, and influence stakeholders through clear communication and governance.

Qualifications

• 7+ years of experience in technical program management on large-scale platforms.
• Experience using enterprise AI capabilities with data sensitivity awareness.
• Ability to validate AI-assisted plans and manage risks.
• Strong analytical and problem-solving skills.
• Proven ability to lead through change in high-pressure environments.

Responsibilities

• Develop and implement strategic technical program plans and oversee complex execution.
• Use enterprise AI capabilities to accelerate planning and reporting, ensuring data sensitivity.
• Foster stakeholder relationships and define decision-making procedures.
• Champion continuous improvement by identifying process optimization opportunities.
• Promote reuse-first and AI-assisted governance with human review.

Skills

Technical program management

ServiceNow

AI capabilities

Stakeholder management

Analytical reasoning

Change management

Communication

Cross-functional leadership

Executive reporting

Tools

ServiceNow platform

Job description

JPMorgan Chase & Co. in San Francisco is seeking a Principal Technical Program Manager for Infrastructure & Platforms, Data and Specialty Services on the Digital Workflows line to lead complex, multi‑functional tech programs on the ServiceNow platform and align with the firm’s strategic goals.

You will manage cross‑functional teams, budgets, and risks, translate business and technical objectives into actionable tasks, and influence stakeholders through clear communication and governance.