Lead Technical Program Manager

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 140,000 - 210,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Lead Technical Program Manager within the Enterprise Technology – Infrastructure Platforms Data & Specialty Services Group to drive complex technology projects. You will guide delivery, manage resources and budgets, and use advanced AI-enabled planning to synthesize risks and create integrated plans.

Strong stakeholder management and leadership are essential for success. You will oversee end-to-end delivery, coordinate across engineering, product, and business

Qualifications

• 5+ years of experience in technical program management and product delivery in a large organization.
• Proven ability to manage resources, budgets, and high-performing teams.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependencies, release management, operationalization and performance reporting.
• Leads change management activities and ensures compliance with risk and regulatory requirements.
• Manages timelines and blockers, ensuring adequate resourcing and stakeholder liaison.
• Develops and executes comprehensive project plans with technical requirements and timelines for on-time delivery.
• Uses AI capabilities to accelerate planning and risk synthesis with validated outputs and proper data handling.
• Identifies and mitigates risks and maintains program momentum.
• Collaborates with engineering, product, and business stakeholders to define scope and deliverables.
• Uses data-driven analyses to improve program performance and efficiency.
• Champions agile delivery practices and continuous improvement.
• Promotes reuse-first, AI-assisted governance and reporting with human review.

Skills

Technical program management

Stakeholder management

Agile delivery

Risk management

Resource budgeting

Data-driven decision making

AI-assisted planning

Cross-functional collaboration

Tools

ServiceNOW

Job description

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager with JPMorgan Chase within the Enterprise Technology – Infrastructure Platforms Data & Specialty Services Group, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneouslyeffectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Develops and executes comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborates with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilizes advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champions agile delivery practices and continuous improvement, fostering a culture of continuous learning and innovation within the team
• Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management and product delivery, leading complex technology projects and programs in a large organization
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience of ServiceNOW or similar workflow technologies
• Experience of platform as a product