Senior Technical Program Manager — AI-Driven Delivery

JPMorgan Chase & Co.

Kentucky

On-site

USD 150,000 - 210,000

Full time

14 days+

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Job summary

JPMorgan Chase & Co. seeks a Lead Technical Program Manager within Consumer & Community Banking Core Engineering Solutions to drive cross-functional programs, improve engineer experience, and align technology initiatives with business goals.

The role emphasizes governance, AI-enabled planning, risk management, and executive reporting, with a focus on delivering high-quality, scalable technology solutions for a fast-paced enterprise environment.

Qualifications

3+ years of experience or equivalent expertise in technical program management or product management, leading complex technology projects and programs in a large organization.
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
Apply strong organizational, analytical, and data-driven decision-making skills to support operational excellence, strategic planning, and business performance objectives.
Be passionate about the Product Development process, always striving to improve processes to ensure teams operate to their maximum effectiveness and efficiency.
Ability to balance the discipline of delivery, the opportunity of creativity, and the need to have fun.
Self-motivated, innovative thinker with the ability to derive, formulate, and develop new concepts, processes and value-added activities.
Process-oriented with strong organization, problem solving, time management, and analytical skills.
Keen attention to detail, strong organization skills and thorough follow-up.
Ability to prioritize and execute tasks in highly dynamic, fast paced environment and able to manage multiple requests at the same time.

Responsibilities

Build relationships with customers to understand challenges and develop solutions to resolve them driving satisfaction and holding a customer first mentality
Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements
Lead the intake and prioritization process for a portfolio of operational and technology initiatives, ensuring work is effectively evaluated, sequenced, and communicated to engineering and business stakeholders
Establish and manage quality assurance processes to ensure work requests are thoroughly assessed, well-defined, and supported by clear requirements that enable efficient execution and minimize ambiguity.
Provide leadership for Product Owners and Technical Partners to help them understand all the non-feature work required to run their product and deliver on commitments with a focus on operating metrics and executive reporting
Develop and maintain executive-level dashboards, reports, and presentations that provide actionable insights into portfolio performance, priorities, and key business outcomes
Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards