Senior Technical Program Manager

Teladoc; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Teladoc Health is seeking a Senior Technical Program Manager to drive complex cross-functional technical initiatives across web, mobile, platform, infrastructure, and data products. You will partner with product, engineering, design, data, and operations to align technical delivery with business objectives and leverage AI-enabled tools for governance and reporting.

The role requires deep technical understanding, strong program leadership, and the ability to influence stakeholders in a matrixed

Qualifications

• Bachelor’s degree or equivalent with strong technical background.
• 5+ years in program/project management experience.
• 2+ years in a TPM or equivalent role.
• Experience delivering large cross-functional programs with measurable outcomes.
• Experience with cloud platforms, APIs, data pipelines, CI/CD, security principles.
• Experience in Agile/Scrum/SAFe/Lean environments.
• Strong stakeholder influence without direct authority.
• Experience using AI/automation tools to improve delivery and reporting.

Responsibilities

• Lead end-to-end delivery of complex cross-functional programs across web, mobile, platform, and data products.
• Coordinate with product, engineering, design, data, and operations to align execution with business goals.
• Develop and maintain program plans, roadmaps, milestones, and metrics.
• Identify risks, mitigate blockers, and manage escalations.
• Lead architecture and integration discussions and delivery tradeoffs.
• Establish KPIs and program health dashboards.

Skills

Program management

Stakeholder management

Agile methodologies

AI & automation tools

Mentor leadership

Education

Bachelor's degree in CS/Engineering/IS or equivalent

Advanced degree (preferred)

Tools

AWS/Azure/GCP

APIs

CI/CD

Jira/Confluence/Tableau/Power BI

Job description

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

The Senior Technical Program Manager (TPM) is a senior individual contributor within the Product and Technology organization responsible for driving the successful delivery of complex, cross-functional technical programs and strategic initiatives. This role partners closely with product, engineering, design, data, and operations teams to align technical execution with business objectives while ensuring scalable, high-quality outcomes. The ideal candidate brings deep technical understanding, strong program leadership capabilities, and the ability to influence stakeholders across a highly matrixed environment. This position also leverages modern AI-enabled tools and automation to improve delivery efficiency, reporting, and program governance.

Essential Duties and Responsibilities

• Lead end-to-end delivery of complex technical programs spanning web, mobile, platform, infrastructure, and data products.
• Drive alignment across product, engineering, design, and operational teams to ensure successful execution of strategic initiatives.
• Develop and maintain program plans, roadmaps, dependencies, milestones, and delivery metrics.
• Anticipate, identify, and mitigate program risks while proactively resolving blockers and managing escalations.
• Facilitate technical discussions related to architecture, integrations, system dependencies, and delivery tradeoffs.
• Establish and track KPIs, success metrics, and program health indicators to measure outcomes and business impact.
• Create and maintain dashboards and status reporting utilizing tools such as Jira, Confluence, Airtable, Tableau, Power BI, and AI-enabled reporting solutions.
• Apply Agile, Scrum, Lean, Kanban, and Kaizen methodologies to drive predictable and efficient program execution.
• Partner with engineering leaders to align technical roadmaps with platform scalability, reliability, and business goals.
• Leverage AI tools and automation to improve program management processes, reporting, risk identification, and operational efficiency.
• Conduct project retrospective and implement lessons learned to continuously improve delivery practices.
• Mentor and develop junior and mid-level TPMs by providing guidance on program execution, technical reasoning, and stakeholder management.
• Serve as a thought leader for technical program management practices across the organization.

Qualifications Expected for Position

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent professional experience.
• 5+ years of program or project management experience
• 2+ years in a Technical Program Manager or equivalent technical delivery role.
• Experience delivering large-scale, cross-functional technical programs with measurable business outcomes.
• Demonstrated understanding of software development lifecycles, cloud platforms (AWS, Azure, or GCP), APIs, data pipelines, CI/CD practices, system integrations, and security principles.
• Experience working within Agile delivery environments utilizing frameworks such as Scrum, Kanban, SAFe, or Lean methodologies.
• Strong stakeholder management skills with the ability to influence across multiple teams and leadership levels without direct authority.
• Experience establishing program metrics, tracking outcomes, and communicating progress to technical and executive audiences.
• Demonstrated use of AI and automation tools to improve program delivery, reporting, operational efficiency, or productivity.

Preferred Qualifications

• Advanced degree in Computer Science, Engineering, Business Administration, Information Systems, or a related discipline.
• Experience within healthcare technology, health and life sciences, or another highly regulated industry.
• Professional certifications such as Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), SAFe Agilist (SA), Scrum Master (SSM), POPM, PMP, or equivalent.
• Proven track record of driving measurable improvements to high-traffic, large-scale consumer web and mobile experiences, such as sign-in, identity and account management, registration, onboarding, and app homepages.
• Deep understanding of user acquisition, activation, engagement, and retention. This includes experience using funnel analytics, A/B testing, and experimentation to reduce friction, raise conversion, and bring users back.
• Familiarity with responsible AI principles, including model governance, fairness, bias mitigation, and compliance considerations.
• Experience with enterprise-scale platforms, cloud transformation initiatives, and large technology portfolios.
• Advanced expertise with