Principal Product Manager, Member Experience

Teladoc; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

Teladoc Health seeks a senior product leader to own the core member software experience across the full care journey. You will shape vision, drive a multi-year roadmap, and collaborate with engineering, design, data science, clinical, and operations to deliver end-to-end value.

You will guide product thinking with user research, analytics, and experimentation, balancing regulatory realities with member-centric design.

Qualifications

• 12+ years of product management experience at a senior level in consumer-facing products at meaningful scale.
• Direct ownership of at least one consumer product experience from ambiguous problem to measurable adoption.
• Strong command of B2C product dynamics: onboarding, activation, engagement, retention.
• Strong product analytics proficiency, including SQL; able to combine qualitative and quantitative insight.
• Strong technical fluency and ability to collaborate with engineering and understand constraints.
• Executive presence and ability to influence senior leaders in a matrixed organization.
• Empathy for users in health contexts and belief in technology's role in healthcare access.
• Exceptional written and verbal communication with clear tradeoffs.

Responsibilities

• Set the multi-year vision and roadmap for the core member-facing software across the full care journey.
• Map the end-to-end member journey and align across engineering, design, data science, clinical, operations, and marketing.
• Partner with design to drive end-to-end craft and user experience improvements.
• Use user research, behavioral data, and A/B testing to inform decisions and define success metrics.
• Lead opportunities from concept to impact with prototyping, launch, and iteration.
• Communicate complex ideas clearly to engineers and executives and manage cross-functional conversations.
• Mentor other product managers on craft, systems thinking, and analytics.

Skills

Product management

Systems thinking

Data-driven

Cross-functional leadership

Job description

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

You'll own the vision and strategy for the core member software experience across the full care journey, from the moment a member first discovers what care is available through getting care and following up afterward. This is a senior, hands-on role for someone who thinks in systems, has strong product design sense, and uses data and user research to decide what to build and why. You'll turn ambiguous, cross-cutting problems into clear direction, set a vision that delights members while working within the realities of a complex, regulated healthcare environment, and earn trust with partners from engineering leads to senior executives. You operate with a high degree of autonomy and are the person we point at a complex, high-priority problem to chase down end to end.

Essential Duties and Responsibilities

• Set the vision and strategy: define a multi-year vision and roadmap for the core member-facing software experience across the full care journey, and prioritize smartly among competing efforts to deliver the greatest value for members.
• Think in systems: map the complete member journey end to end, break down ambiguous, cross-cutting problems into clear requirements, and drive alignment across engineering, design, data science, clinical, operations, and marketing.
• Champion great design: partner with design as a strategic differentiator, contribute directly to design reviews and critiques, push back where warranted, and hold a high bar on craft and attention to detail, connecting the smallest interaction elements into a coherent end-to-end experience, especially where metrics don't fully capture what members feel.
• Drive outcomes with data and research: use user research, behavioral data, and A/B testing to inform decisions and pivot or stop work when the evidence demands it; define success metrics, and counter-metrics focused on activation, engagement, retention, and lasting member value.
• Take ideas from concept to impact: convert opportunities into well-scoped projects, lead the team through prototyping, launch, and iteration, and hold the team to a high standard of execution.
• Lead up, down, and across the organization: serve as a credible senior product voice with engineers and executives alike, synthesize complexity into a simple, persuasive narrative, create clarity without pretending certainty by communicating what we believe, what we've learned, and what remains unknown, and carry complex conversations independently.
• Raise the bar for product: mentor other product managers on product craft, systems thinking, and analytical rigor.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• 12+ years of product management experience at a senior level in consumer-facing products at meaningful scale, with enough breadth and variety of problems to think from first principles.
• Direct ownership of at least one consumer product experience from ambiguous problem to measurable adoption, with evidence of discovering product direction rather than only delivering against an established roadmap.
• Strong command of B2C product dynamics, including onboarding, activation, engagement, retention, and habit formation across multi-step user journeys.
• Strong product analytics proficiency, including experience with product analytics tools and SQL; able to combine qualitative and quantitative insight to make sound decisions with incomplete information, tell signal from noise, and explain what was learned beyond which number moved.
• Strong technical fluency, including an understanding of how modern software applications work, APIs, data flows, and system dependencies; able to collaborate effectively with engineering and understand technical constraints and trade-offs without requiring deep platform or architectural expertise.
• Executive presence and a proven ability to build trust with business and engineering stakeholders and to influence senior leaders in a matrixed organization without formal authority.
• Empathy for users navigating health concerns and genuine conviction about the role technology can play in improving healthcare access and outcomes; experience in healthcare, fintech, or other regulated, high-stakes categories is a plus but not required.
• Exceptional written and verbal communication; fluency at both altitudes, from articulating a differentiated vision to working through the detailed tradeoffs required to ship it; low ego and high ownership; the judgment to balance collaborativ