Senior Technical Program Manager

Teladoc Health, Inc.; New York (NY); Hybrid; USD 140,000 - 170,000; Full time

Benefits offered by this job

Flexible vacation policy

Paid sick leave

Caregiver leave

Job summary

Teladoc Health, Inc. is seeking a Senior Technical Program Manager in New York, NY to drive complex technical initiatives across web, mobile, platform, and data products.

You will partner with product, engineering, design, data, and operations to align technical execution with business objectives in a highly matrixed environment. The role emphasizes strong program leadership, scalable delivery, and the use of AI-enabled tools to improve governance and reporting.

Qualifications

• 5+ years of program or project management experience.
• 2+ years in a Technical Program Manager or equivalent role.
• Experience delivering large-scale cross-functional programs with measurable outcomes.
• Understanding of software development lifecycles, cloud platforms (AWS/Azure/GCP), APIs, data pipelines, CI/CD, security.
• Experience with Agile frameworks (Scrum, Kanban, SAFe, Lean).
• Strong stakeholder management without direct authority; ability to influence executives.
• Experience using AI and automation tools to improve delivery and reporting.

Responsibilities

• Lead end-to-end delivery of complex technical programs across web, mobile, platform, and data products.
• Drive alignment among product, engineering, design, and operations for strategic initiatives.
• Develop and maintain program plans, roadmaps, milestones, and KPIs.
• Identify risks, mitigate blockers, and manage escalations.
• Facilitate architecture discussions, integrations, and delivery tradeoffs.
• Create dashboards and status reports using Jira, Confluence, Airtable, Tableau, and Power BI.
• Mentor junior TPMs and serve as a thought leader for TPM practices.

Skills

Program management

Stakeholder mgmt

Agile delivery

Technical leadership

Data-driven decisions

AI tooling awareness

Education

Bachelor's degree in Computer Science or Engineering

Advanced degree / certifications

Tools

Jira

Confluence

Tableau

Power BI

Airtable

Job description

Summary of Position

The Senior Technical Program Manager (TPM) is a senior individual contributor within the Product and Technology organization responsible for driving the successful delivery of complex, cross-functional technical programs and strategic initiatives. This role partners closely with product, engineering, design, data, and operations teams to align technical execution with business objectives while ensuring scalable, high-quality outcomes. The ideal candidate brings deep technical understanding, strong program leadership capabilities, and the ability to influence stakeholders across a highly matrixed environment. This position also leverages modern AI-enabled tools and automation to improve delivery efficiency, reporting, and program governance.

Essential Duties and Responsibilities

• Lead end-to-end delivery of complex technical programs spanning web, mobile, platform, infrastructure, and data products.
• Drive alignment across product, engineering, design, and operational teams to ensure successful execution of strategic initiatives.
• Develop and maintain program plans, roadmaps, dependencies, milestones, and delivery metrics.
• Anticipate, identify, and mitigate program risks while proactively resolving blockers and managing escalations.
• Facilitate technical discussions related to architecture, integrations, system dependencies, and delivery tradeoffs.
• Establish and track KPIs, success metrics, and program health indicators to measure outcomes and business impact.
• Create and maintain dashboards and status reporting utilizing tools such as Jira, Confluence, Airtable, Tableau, Power BI, and AI-enabled reporting solutions.
• Apply Agile, Scrum, Lean, Kanban, and Kaizen methodologies to drive predictable and efficient program execution.
• Partner with engineering leaders to align technical roadmaps with platform scalability, reliability, and business goals.
• Leverage AI tools and automation to improve program management processes, reporting, risk identification, and operational efficiency.
• Conduct project retrospective and implement lessons learned to continuously improve delivery practices.
• Mentor and develop junior and mid-level TPMs by providing guidance on program execution, technical reasoning, and stakeholder management.
• Serve as a thought leader for technical program management practices across the organization.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent professional experience.
• 5+ years of program or project management experience.
• 2+ years in a Technical Program Manager or equivalent technical delivery role.
• Experience delivering large-scale, cross-functional technical programs with measurable business outcomes.
• Demonstrated understanding of software development lifecycles, cloud platforms (AWS, Azure, or GCP), APIs, data pipelines, CI/CD practices, system integrations, and security principles.
• Experience working within Agile delivery environments utilizing frameworks such as Scrum, Kanban, SAFe, or Lean methodologies.
• Strong stakeholder management skills with the ability to influence across multiple teams and leadership levels without direct authority.
• Experience establishing program metrics, tracking outcomes, and communicating progress to technical and executive audiences.
• Demonstrated use of AI and automation tools to improve program delivery, reporting, operational efficiency, or productivity.

Preferred Qualifications

• Advanced degree in Computer Science, Engineering, Business Administration, Information Systems, or a related discipline.
• Experience within healthcare technology, health and life sciences, or another highly regulated industry.
• Professional certifications such as Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), SAFe Agilist (SA), Scrum Master (SSM), POPM, PMP, or equivalent.
• Proven track record of driving measurable improvements to high-traffic, large-scale consumer web and mobile experiences, such as sign-in, identity and account management, registration, onboarding, and app homepages.
• Deep understanding of user acquisition, activation, engagement, and retention.
• This includes experience using funnel analytics, A/B testing, and experimentation to reduce friction, raise conversion, and bring users back.
• Familiarity with responsible AI principles, including model governance, fairness, bias mitigation, and compliance considerations.
• Experience with enterprise-scale platforms, cloud transformation initiatives, and large technology portfolios.
• Advanced expertise with reporting and visualization tools such as Tableau, Power BI, or similar platforms.
• Proven success mentoring TPMs, program managers, or project managers within a complex organization.

Base Salary and Benefits

The base salary range for this position is $140,000 -$170,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

• We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time.
• All time off must be approved by your manager prior to use.
• You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually.
• This applies to full-time positions only.

If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy).

In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.

Our mission is to empower all people everywhere to live their healthiest lives.