Senior Technical Program Leader — Scale & Impact

DocuSign, Inc.; San Francisco (CA); Hybrid; USD 146,000 - 235,000; Full time

Benefits offered by this job

Bonus eligibility

RSUs / Stock options

Job summary

DocuSign, Inc. is seeking a Senior Technical Program Manager to own end-to-end delivery of technical PLG initiatives across the full engineering stack.

You will collaborate with Product Management, Engineering, UX, Marketing, Sales, Support, Legal, Finance, and IT to ensure a best-in-class customer experience and robust roadmap execution. The role reports to the Senior Manager of Program Management and Operations in a Hybrid in-office/remote setup.

Qualifications

• Bachelor's degree required
• 8+ years of experience leading cross-functional, global programs
• Experience working closely with engineering teams for development and launch of large complex programs
• Experience using Jira, Confluence, Smartsheet
• Experience working cross-functionally with Product Management, Design, Research, Engineering, IT, Operations, Legal, Security, Marketing, Sales and Customer Support
• Experience leading without authority to coordinate cross-functional work teams toward task completion
• Experience developing strong cross-team relationships and partnerships
• Experience in a company that has scale or experience in both small and large software development organizations

Responsibilities

• Drive the end-to-end delivery of technical PLG initiatives across the full engineering stack
• Work with Technical Leads on Engineering design decisions, and contribute to the architectural design reviews
• Partner with Product Management, Engineering, UX, Marketing, Sales, Support, Legal, Finance, and IT to deliver best in-class experience for our customers
• Keep leadership and business teams updated on project timelines and results
• Identify program dependencies based on a thorough understanding of existing technical systems design and define end to end launch plan ensuring Product, Engineering, Design, Marketing, Support, Legal, Finance dependencies are represented
• Partner with Product Management and Engineering leads to facilitate continuous roadmap planning
• Define communication plan for programs
• Lead communication within the team, to stakeholders at cross-functional meetings
• Ensure adherence to Project Life Cycle and Software Development Life Cycle while maintaining visibility to Release Management
• Identify and track risks to project delivery and overall program schedule
• Work with cross-team leadership to conduct Level of Effort estimation and resource planning
• Evaluate existing processes and procedures and make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness
• Conduct change management efforts of moderate complexity

Education

Bachelor's degree

Master's degree (preferred)

Tools

Jira

Confluence

Smartsheet

Job description

DocuSign, Inc. is seeking a Senior Technical Program Manager to own end-to-end delivery of technical PLG initiatives across the full engineering stack.

You will collaborate with Product Management, Engineering, UX, Marketing, Sales, Support, Legal, Finance, and IT to ensure a best-in-class customer experience and robust roadmap execution. The role reports to the Senior Manager of Program Management and Operations in a Hybrid in-office/remote setup.