Senior Technical Product Support Engineer

Applied Materials, Inc.

Santa Clara (CA)

On-site

USD 111,000 - 152,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Applied Materials, Santa Clara, is seeking a Technical Product Support Engineer III to provide advanced technical support for customer systems, irritations and upgrades. The role focuses on coordinating escalations, performance metrics, and collaboration with field teams to ensure smooth deployment and operation of hardware and software tools.

You will act as a primary interface between customers and engineering divisions, delivering documentation, ECO reviews, and performance analyses to

Responsibilities

Escalations, fleet performance, system installations, improvement programs and upgrades.
Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel.
Provides Alpha Site support to Engineering related to installation, operation, calibration, service and/or testing of new hardware, process or software design.
Provides Beta Site Support related to installation, operation, calibration, service and/or testing of new hardware, software or processes on a customer tool.
Initiates and reviews ECOs to ensure data supports fix and follow up with communication to the field.
Generates and presents system performance data including MTBF, MTBI and Availability; reports on process data and I/W spending analysis.
Supports GPS in generating documentation such as CENs and BKMs; creates and reviews documentation covering technical improvements, system upgrades and support plans.