Field Operations & Technical Support Lead

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 106,000 - 146,000; Full time

Benefits offered by this job

Bonus program

Stock awards

Relocation assistance

Travel 50%

Job summary

Applied Materials, Inc. in Santa Clara, CA is seeking a senior technical support specialist to deliver comprehensive technical support for a defined customer base, including escalations, fleet performance, and upgrades.

The role requires deep technical knowledge, hands-on troubleshooting, and the ability to work independently with minimal guidance, while coordinating with engineering and field teams to ensure successful project outcomes and customer satisfaction.

Qualifications

• Requires in-depth knowledge and experience.
• Solves complex problems; uses existing solutions.
• Works independently, receives minimal guidance.
• Acts as a resource for colleagues with less experience.

Responsibilities

• Responsible for all technical support aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Skills

Technical support

System installations

Troubleshooting

Documentation

Tools

Troubleshooting tools

Field service tools

Job description

Applied Materials, Inc. in Santa Clara, CA is seeking a senior technical support specialist to deliver comprehensive technical support for a defined customer base, including escalations, fleet performance, and upgrades.

The role requires deep technical knowledge, hands-on troubleshooting, and the ability to work independently with minimal guidance, while coordinating with engineering and field teams to ensure successful project outcomes and customer satisfaction.