Field Operations & Technical Support Lead

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 106,000 - 146,000; Full time

Benefits offered by this job

Stock award program

Bonus program

Comprehensive benefits

Job summary

Applied Materials in Santa Clara, CA seeks a full-time technical support professional to manage customer escalations, fleet performance, installations and upgrades. You will work closely with field engineers and product teams to diagnose and deliver effective solutions.

The salary range is $106,000 to $146,000 per year, with a comprehensive benefits package and travel up to 50%. This role offers growth within a global leader in materials science and semiconductor equipment.

Qualifications

• Requires in-depth knowledge of products and services.
• Solves complex problems; acts independently.
• Ability to coordinate with field engineers and customers.

Responsibilities

• Handle customer escalations and fleet performance.
• Assist with system installations and upgrades.
• Coordinate between customer, field engineers, and product teams.
• Provide documentation and data analysis on system performance.

Job description

Applied Materials in Santa Clara, CA seeks a full-time technical support professional to manage customer escalations, fleet performance, installations and upgrades. You will work closely with field engineers and product teams to diagnose and deliver effective solutions.

The salary range is $106,000 to $146,000 per year, with a comprehensive benefits package and travel up to 50%. This role offers growth within a global leader in materials science and semiconductor equipment.