Senior Technical PM: Client Onboarding & API Integrations

EPITEC; Omaha (NE); On-site; USD 200,579,000 - 272,214,000; Full time

Job summary

EPITEC in Omaha, NE is seeking a Senior Technical Program Manager to lead end-to-end client onboarding programs for strategic integrations, coordinating engineering, product, security, and services to ensure secure, scalable go-lives.

You will build repeatable frameworks, manage API/data migration projects, and communicate with executives while driving time-to-value and customer satisfaction.

Qualifications

• 7+ years of program or project management experience with at least 3 years leading technical onboarding or implementation programs.
• Demonstrated track record delivering complex integrations (APIs, ETL/data migrations, SSO, payment/transaction systems).
• Strong client facing skills with the ability to present to senior executives, set expectations and drive decisions.
• Technical fluency: cloud architectures (AWS/Azure/GCP), REST APIs, authentication/authorization patterns, data mapping/transformation concepts and CI/CD.
• Experience managing multi-party dependencies (internal teams, vendors, client IT).
• Familiarity with Jira, Confluence, Salesforce or equivalent and program artifacts (roadmaps, RAID logs, decision logs).
• Excellent written and verbal communication, organization and stakeholder management skills.

Responsibilities

• Lead end to end technical onboarding programs for strategic clients: define scope, milestones, success criteria and acceptance for each engagement.
• Build and run repeatable onboarding frameworks, playbooks, templates and automation to reduce cycle time and operational effort.
• Manage technical integration projects (APIs, data migrations, connectors, batch/real time flows) including architecture handoffs, environment provisioning, and release coordination.
• Serve as the senior client facing program lead: run kickoff, status reviews, steering committees and executive communications; set expectations and escalate proactively.
• Coordinate cross functional delivery across engineering, product, security, compliance, QA, operations, professional services and third party vendors.
• Identify, track and resolve technical and commercial dependencies and risks (data mapping, security reviews, legal/contract milestones, implementation windows).
• Drive readiness for go live and early production support: runbooks, run / rollback plans, monitoring, alerts, SLA handoffs to operations and client success.
• Measure and improve onboarding outcomes: time to value, launch success rate, change request frequency, customer satisfaction (NPS/CSAT) and operational cost.
• Mentor and enable implementation teams to adopt best practices (agile delivery, backlog hygiene, release checklists) and continuously improve throughput.
• Partner with product and GTM teams to influence product roadmap based on onboarding learnings and recurring client requirements.

Skills

Program management

Stakeholder management

Client facing

Problem solving

Agile

Communication

Education

Bachelor’s degree in Computer Science or Engineering

Tools

Jira

Confluence

Salesforce

Job description

EPITEC in Omaha, NE is seeking a Senior Technical Program Manager to lead end-to-end client onboarding programs for strategic integrations, coordinating engineering, product, security, and services to ensure secure, scalable go-lives.

You will build repeatable frameworks, manage API/data migration projects, and communicate with executives while driving time-to-value and customer satisfaction.