Technical Program Manager

Matlen Silver; Indianapolis (IN); On-site; USD 85,000 - 110,000; Part time

Job summary

A technology services company is seeking a Technical Program Manager in Indianapolis to lead complex onboarding programs for clients. The ideal candidate will have over 7 years of project management experience, with a strong background in technical integrations and cloud architectures. Strong client communication skills and experience with Jira and Confluence are essential. This contract position expects delivery excellence and continuous improvement in onboarding processes to enhance client satisfaction.

Qualifications

• 7+ years in program/project management, with 3+ years leading onboarding programs.
• Experience delivering complex integrations across engineering teams.
• Strong presentation skills for senior executives.

Responsibilities

• Lead technical onboarding programs, defining scope and success criteria.
• Manage integration projects including architecture and release coordination.
• Measure onboarding outcomes and mentor teams in best practices.

Skills

Program management

Client facing skills

Technical fluency

Negotiation

Communication

Education

Bachelor's degree in Computer Science or equivalent

Tools

Jira

Confluence

Salesforce

Job description

Job Brief

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Responsibilities

Lead end to end technical onboarding programs for strategic clients: define scope, milestones, success criteria and acceptance for each engagement.

Build and run repeatable onboarding frameworks, playbooks, templates and automation to reduce cycle time and operational effort.

Manage technical integration projects (APIs, data migrations, connectors, batch/real time flows) including architecture handoffs, environment provisioning, and release coordination.

Serve as the senior client facing program lead: run kickoff, status reviews, steering committees and executive communications; set expectations and escalate proactively.

Coordinate cross functional delivery across engineering, product, security, compliance, QA, operations, professional services and third party vendors.

Identify, track and resolve technical and commercial dependencies and risks (data mapping, security reviews, legal/contract milestones, implementation windows).

Drive readiness for go live and early production support: runbooks, run / rollback plans, monitoring, alerts, SLA handoffs to operations and client success.

Measure and improve onboarding outcomes: time to value, launch success rate, change request frequency, customer satisfaction (NPS/CSAT) and operational cost.

Mentor and enable implementation teams to adopt best practices (agile delivery, backlog hygiene, release checklists) and continuously improve throughput.

Partner with product and GTM teams to influence product roadmap based on onboarding learnings and recurring client requirements.

Required Qualifications

7+ years of program or project management experience with at least 3 years leading technical, client facing onboarding or implementation programs.

Demonstrated track record delivering complex integrations (APIs, ETL/data migrations, SSO, payment/transaction systems) across multiple engineering teams.

Strong client facing skills with the ability to present to senior executives, set expectations and drive decisions.

Technical fluency: cloud architectures (AWS/Azure/GCP), REST APIs, authentication/authorization patterns, data mapping/transformation concepts and CI/CD.

Proven experience managing multi party dependencies (internal teams, vendors, client IT) and negotiating trade offs under time pressure.

Experience with delivery and collaboration tools (Jira, Confluence, Salesforce or equivalent) and with program artifacts (roadmaps, RAID logs, decision logs).

Excellent written and verbal communication, organization and stakeholder management skills.

Preferred Qualifications

Bachelors degree in Computer Science, Engineering, Information Systems or equivalent experience.

Experience in regulated industries (financial services, payments, healthcare) and familiarity with compliance reviews (PCI, SOC, KYC/AML).

Prior experience building onboarding playbooks, automation for provisioning or data validation tools.

Certifications such as PMP, SAFe, Certified ScrumMaster.

Core Competencies

Client empathy and service orientation - prioritize client success while protecting product integrity and delivery timelines.

Strategic delivery mindset - align onboarding plans to business outcomes and customer value.

Influence without authority - build consensus across distributed teams and external stakeholders.

Risk based decision making - surface trade offs early and lead pragmatic mitigations.

Continuous improvement - use metrics and feedback loops to scale and standardize repeatable processes.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

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