Senior Technical PM, AI Customer Solutions (Remote)

Jobgether; Oregon; Hybrid; USD 160,000 - 180,000; Full time

Benefits offered by this job

Fully remote work

Eastern Time schedule

Unlimited PTO

Healthcare coverage

401(k)

Job summary

Jobgether, based in the United States, seeks a Senior Technical Product Manager for Customer Solutions to lead AI-powered integrations within customer ecosystems, focusing on healthcare staffing and compliance. You will bridge product strategy, API design, data mapping, and customer engagement across engineering, CS, and implementation teams.

You will own discovery through go-live, collaborating with Bullhorn, Workday, and other partners, and shaping reusable patterns for scalable integrations

Qualifications

• Five+ years in technical product management, integration, or solutions architecture in software
• Direct customer experience with strong interpersonal skills
• Hands-on REST APIs, webhooks, data mapping, authentication
• Ability to read API docs, test calls, evaluate feasibility independently
• Translate ambiguous requests into actionable technical specs for engineering
• Strong project execution: requirements, breakdown, delivery tracking, go-live
• Experience integrating multiple software systems and data exchange patterns
• Analytics-minded with problem-solving and trade-off assessment
• Excellent written and verbal communication; able to explain tech to non-tech audiences
• Ability to work independently and manage competing priorities
• Customer-centric mindset with adaptability in complex conversations
• Healthcare staffing/credentialing/compliance experience beneficial but not required
• Familiarity with ATS, VMS, HCM/HRIS like Bullhorn, Symplr, Workday an advantage
• SQL or basic scripting for testing and reporting preferred
• Experience deploying AI-powered products and automated workflows a plus
• Willingness to work remotely from the United States aligned with Eastern Time

Responsibilities

• Lead the technical integration and activation of AI-powered products within customer environments.
• Serve as the technical expert in customer conversations on custom workflows and API capabilities.
• Design end-to-end integration solutions connecting products with ATS, VMS, HCM, HRIS, and proprietary apps.
• Define data flows, mappings, status sync, authentication, error handling, and config options.
• Translate customer needs into technical requirements and manage delivery to go-live.
• Act as hands-on technical counterpart for technology partners and platforms (Bullhorn, Symplr CTM, Workday).
• Evaluate technical approaches, trade-offs, and recommend practical solutions within guidelines.
• Collaborate cross-functionally to ensure feasible, scalable integrations.
• Identify recurring challenges and develop reusable, standardized solutions.
• Create technical docs and guides for enablement of Customer Success and Implementation teams.
• Contribute to product evolution by turning custom solutions into standard features.
• Maintain clear, empathetic communication with customers about constraints and timelines.

Skills

REST APIs

Data mapping

Customer consultation

Project execution

Technical documentation

Problem solving

Communication skills

Independent work

Healthcare staffing knowledge

Tools

Postman

SQL

API documentation

Testing APIs

Scripting basics

Job description

Jobgether, based in the United States, seeks a Senior Technical Product Manager for Customer Solutions to lead AI-powered integrations within customer ecosystems, focusing on healthcare staffing and compliance. You will bridge product strategy, API design, data mapping, and customer engagement across engineering, CS, and implementation teams.

You will own discovery through go-live, collaborating with Bullhorn, Workday, and other partners, and shaping reusable patterns for scalable integrations