Senior Technical Account Manager

Expedia, Inc.; Chicago (IL); On-site; USD 172,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Travel discounts

IATAN membership

Wellness programs

Job summary

Expedia Group, in Chicago, seeks a Senior Technical Account Manager to lead the technical relationship with strategic partners and drive product strategy across B2B platforms. You will collaborate with Commercial Account Managers, UX, and development teams to align roadmaps and deliver value.

Ideal candidates bring 7+ years in tech, strong stakeholder management, and hands-on AI-enabled improvements. This role offers a global, collaborative environment with impactful travel-tech solutions.

Qualifications

• 7+ years of relevant work experience in technology, including technical account management, product management, or program management
• Experience in partner-facing roles, leading technical relationships with strategic partners
• Strong critical thinking and experience leading complex products and programs
• Deep technical expertise in platforms and SDLC, able to design products with company technology
• Hands-on experience using AI to automate processes and accelerate delivery
• Self-starter, able to balance multiple tasks in a dynamic environment
• Strong customer focus, problem-solving and analytical skills to grow partnerships

Responsibilities

• Manage the product roadmap and technical aspects of Expedia Group’s relationship with strategic, enterprise partners
• Partner with Commercial Account Managers to serve as the primary technical contact for a set of partners
• Define partner product strategy and own prioritization, execution, and delivery with UX and Development
• Serve as a technical expert on the platform and influence negotiations
• Advocate for partners with internal teams across B2B and Expedia Group
• Program manage roadmap initiative execution with milestones, timelines, specs, and risk mitigation
• Build relationships to drive feature delivery and explore new partnership opportunities
• Assess bottlenecks to streamline workflows and use AI to automate processes
• Create concise communication materials tailored to audience needs

Skills

Partner management

Technical account mgmt

Product strategy

AI in ops

Stakeholder management

Communication

Leadership

Education

Bachelor's degree in engineering, CS, business, or related field

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Senior Technical Account Manager

Introduction to the team

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.

The travel market never stands still. We unlock the power of Expedia Group for thousands of travel partners around the world and build the tools & technologies that help millions of travelers find the best accommodation, car hire, & flights for their next trip. We offer the opportunity to work with the brightest minds in the industry in an upbeat, collaborative and truly international work environment. We are passionate about innovation, creative problem-solving and making sure we have fun while we’re doing it!

As a Senior Technical Account Manager working within the Partner Success team, you will join a growing team delivering travel solutions for large partners. Working closely with business, product, and technology teams, you’ll be responsible for driving key initiatives to support the growth of Expedia Group. Bring your experience, creativity, communication and collaboration skills and join us as we continue to reinvent travel.

In this role you will:

• Manage the product roadmap and technical aspects of Expedia Group’s relationship with strategic, enterprise partners, partnering with Commercial Account Managers to serve as the primary technical point of contact for a set of partners and to identify growing technical opportunities

• Define partner product strategy and own prioritization, execution, and delivery with UX, Development, and other stakeholders, contributing to the feature roadmap across B2B products and technology teams and extending product capabilities to grow the travel business through existing partnerships

• Serve as a technical expert on the platform, applying knowledge of the company’s full range of offerings to meet partner needs and design products that can be built with Expedia Group technology. Use compelling rationale and the other party’s perspective to influence others, resolve deadlocks, and achieve favorable outcomes in negotiations

• Advocate for partners with business, product, and development teams within B2B and across Expedia Group

• Program manage roadmap initiative execution, monitoring progress against milestones, timelines, specifications, and requirements, and providing relevant updates to multiple stakeholders on progress and schedule changes while proactively managing risk and leading mitigation planning

• Build productive relationships with internal teams and external partners to drive feature delivery by supporting new partnership opportunities, from technical sales consultation to new partner implementations

• Assess bottlenecks in work processes to streamline workflows, using AI to automate processes, increase efficiency, and deliver prototypes and status reports, coordinating with team members to execute new approaches and analyzing the impact of process changes through data

• Create clear, concise, and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages) tailored to the audience’s needs and comprehension level, limiting or explaining technical language

Experience and qualifications:

• You have 7+ years of relevant work experience in the technology sector, including experience in technical account management, technical product management, or technical program management

• You have consistent, demonstrated experience in partner-facing roles, leading the technical relationship with strategic partners

• You have strong critical thinking skills and experience leading highly complex products and programs through product strategy, development, and delivery

• You have deep technical expertise in platforms and the software development lifecycle, with the ability to design products that can be built with company technology

• You have hands‑on experience using AI to automate processes, increase efficiency, and accelerate delivery, such as building prototypes and producing status reports

• You have a consistent track record of being a self‑starter, balancing multiple tasks simultaneously, prioritizing workload effectively, and growing in a dynamic and sophisticated environment

• You possess strong customer focus, excellent problem‑solving and analytical skills, demonstrating success in growing business partnerships by identifying product and technical opportunities, building a business case for them, and executing

• You have evangelized and articulated innovative technology for both technical and non‑technical parties, including senior leadership

• You have built and maintained strong internal and external working relationships across business, commercial, and technical teams, and influenced stakeholders without direct authority

• You have a bachelor’s degree in engineering, computer science, business, or a related technical field, or equivalent professional experience

• You have high energy and a positive outlook, with the passion to build a better product at every opportunity

• You have knowledge of the travel industry and previous experience with travel technology products and operations (preferred)

#LI-DNI

The total cash range for this position in Chicago is $171,500.00 to $240,000.00. Employees in this role have the potential to increase their pay up to $274,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.