Senior Technical Account Manager

11105 Expedia, Inc.; Chicago (IL); On-site; USD 172,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Chicago is hiring a Senior Technical Account Manager to lead the technical relationship with enterprise partners and drive strategic product initiatives. You will partner with commercial, product, and tech teams to align roadmaps, define strategies, and deliver high-impact travel solutions.

You will bring 7+ years in technical account management or related roles, strong collaboration skills, and a proven track record in using AI to streamline processes and accelerate delivery.

Qualifications

• 7+ years of relevant work experience in technology, including technical account management, technical product management, or technical program management.
• Experience in partner-facing roles leading the technical relationship with strategic partners.
• Strong critical thinking and ability to lead complex products through strategy, development, and delivery.
• Hands-on experience using AI to automate processes and accelerate delivery (prototypes and status reports).
• Self-starter, able to balance multiple tasks and grow in a dynamic environment.
• Customer focus with strong problem-solving and analytical skills to grow partnerships and build business cases.

Responsibilities

• Manage the product roadmap and technical aspects of Expedia Group’s relationship with strategic, enterprise partners.
• Define partner product strategy and own prioritization, execution, and delivery with UX, Development, and other stakeholders.
• Serve as a technical expert on the platform and design products that can be built with Expedia Group technology.
• Influence stakeholders and negotiate favorable outcomes in negotiations.
• Build strong relationships with internal teams and external partners to drive feature delivery.
• Monitor milestones, timelines, and risks; provide updates to stakeholders; lead mitigation planning.
• Coordinate with teams to automate processes and assess impact of changes through data.

Skills

Partner relationships

Technical account mgmt

Product strategy

AI automation

Cross-functional collaboration

Negotiation

Problem solving

Education

Bachelor's degree in engineering, computer science, business, or related technical field

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Senior Technical Account Manager

Introduction to the team Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world. The travel market never stands still. We unlock the power of Expedia Group for thousands of travel partners around the world and build the tools & technologies that help millions of travelers find the best accommodation, car hire, & flights for their next trip. We offer the opportunity to work with the brightest minds in the industry in an upbeat, collaborative and truly international work environment. We are passionate about innovation, creative problem-solving and making sure we have fun while we’re doing it! As a Senior Technical Account Manager working within the Partner Success team, you will join a growing team delivering travel solutions for large partners. Working closely with business, product, and technology teams, you'll be responsible for driving key initiatives to support the growth of Expedia Group. Bring your experience, creativity, communication and collaboration skills and join us as we continue to reinvent travel.

In this role you will

• Manage the product roadmap and technical aspects of Expedia Group’s relationship with strategic, enterprise partners, partnering with Commercial Account Managers to serve as the primary technical point of contact for a set of partners and to identify growing technical opportunities
• Define partner product strategy and own prioritization, execution, and delivery with UX, Development, and other stakeholders, contributing to the feature roadmap across B2B products and technology teams and extending product capabilities to grow the travel business through existing partnerships
• Serve as a technical expert on the platform, applying knowledge of the company’s full range of offerings to meet partner needs and design products that can be built with Expedia Group technology
• Use compelling rationale and the other party’s perspective to influence others, resolve deadlocks, and achieve favorable outcomes in negotiations
• Advocate for partners with business, product, and development teams within B2B and across Expedia Group
• Program manage roadmap initiative execution, monitoring progress against milestones, timelines, specifications, and requirements, and providing relevant updates to multiple stakeholders on progress and schedule changes while proactively managing risk and leading mitigation planning
• Build productive relationships with internal teams and external partners to drive feature delivery by supporting new partnership opportunities, from technical sales consultation to new partner implementations
• Assess bottlenecks in work processes to streamline workflows, using AI to automate processes, increase efficiency, and deliver prototypes and status reports, coordinating with team members to execute new approaches and analyzing the impact of process changes through data
• Create clear, concise, and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages) tailored to the audience’s needs and comprehension level, limiting or explaining technical language

Experience and qualifications

• You have 7+ years of relevant work experience in the technology sector, including experience in technical account management, technical product management, or technical program management
• You have consistent, demonstrated experience in partner-facing roles, leading the technical relationship with strategic partners
• You have strong critical thinking skills and experience leading highly complex products and programs through product strategy, development, and delivery
• You have deep technical expertise in platforms and the software development lifecycle, with the ability to design products that can be built with company technology
• You have hands-on experience using AI to automate processes, increase efficiency, and accelerate delivery, such as building prototypes and producing status reports
• You have a consistent track record of being a self-starter, balancing multiple tasks simultaneously, prioritizing workload effectively, and growing in a dynamic and sophisticated environment
• You possess strong customer focus, excellent problem-solving and analytical skills, demonstrating success in growing business partnerships by identifying product and technical opportunities, building a business case for them, and executing
• You have evangelized and articulated innovative technology for both technical and non-technical parties, including senior leadership
• You have built and maintained strong internal and external working relationships across business, commercial, and technical teams, and influenced stakeholders without direct authority
• You have a bachelor’s degree in engineering, computer science, business, or a related technical field, or equivalent professional experience
• You have high energy and a positive outlook, with the passion to build a better product at every opportunity
• You have knowledge of the travel industry and previous experience with travel technology products and operations (preferred)

Salary and Compensation

The total cash range for this position in Chicago is $171,500.00 to $240,000.00. Employees in this role have the potential to increase their pay up to $274,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

• medical, dental, and vision coverage
• paid time off
• an Employee Assistance Program
• wellness and travel reimbursement
• travel discounts
• International Airlines Travel Agent Network (IATAN) membership

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease. Important notice Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/. Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.