Senior Technical Implementation Manager

Rise Technical Recruitment Limited; New York (NY); Hybrid; USD 150,000 - 175,000; Full time

Job summary

Rise Technical Recruitment Limited is seeking a Senior Technical Implementation Manager to lead end-to-end onboarding, configurations, and integrations for a US-based AI-native healthcare start-up. The role spans scoping through go-live with a focus on scalable, compliant technical delivery.

You will guide cross-functional teams, manage data pipelines and SFTP workflows, and ensure successful implementations in a fast-growing environment.

Qualifications

• 3-5+ years in technical implementation, SaaS delivery, or technical ops (healthcare/healthtech preferred)
• Bachelor's degree in CS/Engineering/Business or related field
• Experience with healthcare integrations, HIPAA/SOC 2 awareness, and client-facing roles

Responsibilities

• Lead end-to-end onboarding of new clients from scoping to go-live
• Configure platform setups, SFTP connections, and eligibility data files
• Manage QA to ensure data integrity across configurations
• Serve as the primary technical resource for clients and vendor partners during onboarding
• Translate client requirements into scalable, repeatable solutions
• Identify and implement automation across file processing, data ingestion, and reporting
• Lead remediation for technical failures from root cause to fix validation
• Standardize technical implementation processes to support scalability

Skills

ETL pipelines

API integrations

HIPAA compliance

SOC 2 compliance

SQL

Data ingestion

SSO

PHI encryption

Client-facing

Project management

Education

Bachelor's in Computer Science / Engineering / Business / related field

Tools

HubSpot

Salesforce

Asana

Job description

Senior Technical Implementation Manager (BBBH277849) USA

Salary: USD150000 - USD175000 per annum + PTO + Benefits + Equity

Senior Technical Implementation Manager (AI-Native Healthcare Start-Up)
$150,000 – $175,000+ Equity + Benefits
Remote, US (or New York City)

Are you a technical implementation leader who's translated complex client requirements into seamless, scalable solutions, owning every step from scoping through go-live? Do you know how to bridge technical execution and client success, keeping implementations on time and error-free?

This is an opportunity to join a fast-growing healthcare services startup that redirects expensive, hospital-based specialty infusion therapy (for conditions like Crohn's, MS, and cancer support) into more convenient, lower-cost home or clinic settings. Through dedicated Care Guides and transparent, pass-through pricing, the company cuts employer drug spend by 40-50% while improving the patient experience. It already partners with some of the largest blue-chip employers and serves well over 1 million patients.

Now aiming to 5-10x that volume, the company is hiring a Senior Technical Implementation Manager to lead platform configurations, integrations, and technical implementation initiatives. You'll oversee end-to-end technical implementations, from requirements gathering and SFTP setup through go-live, partnering cross-functionally with clinical, operations, data, and client success.

If you want to own technical delivery as the company scales from 50 to 80 people this year, largely in engineering, this is an outstanding opportunity to standardize how implementation works at a fast-growing healthcare company.

The Role

• Lead end-to-end technical onboarding of new clients, from scoping through go-live
• Configure platform setups, SFTP connections, and eligibility, claims, and prior auth files
• Manage QA of configurations to ensure data integrity
• Serve as the primary technical resource for clients and vendor partners during onboarding
• Translate client requirements into scalable, repeatable solutions
• Identify and implement automation across file processing, data ingestion, and reporting
• Lead remediation for technical failures, from root cause to fix validation
• Standardize technical implementation processes to support scalability

The Person

• Bachelor's in Computer Science, Engineering, Business, or related field preferred
• 3-5+ years in technical implementation, SaaS delivery, or technical ops (healthcare/healthtech preferred), ideally at a startup
• Strong grasp of ETL pipelines, API integrations, HIPAA/SOC 2 compliance, SSO, PHI encryption, SQL, and data ingestion
• Experience with SFTP, eligibility data, claims data, prior authorizations, and healthcare integrations
• Client-facing background in technical account management, project management (PMP a plus), and implementation
• Familiarity with PM and CRM tools (e.g., HubSpot, Salesforce, Asana)

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