Software Engineer- Customer Implementation

Softworld, a Kelly Company; Palo Alto (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

A healthcare technology firm is seeking a Customer Success Implementation Engineer to connect its AI platform with healthcare workflows. The role involves leading customer integrations, configuring AI workflows, and providing technical support in sales cycles. The ideal candidate has over 5 years of healthcare IT experience and strong communication skills. This position is remote, offering a competitive salary range of $120,000 to $150,000 annually.

Qualifications

• 5+ years in healthcare IT or healthtech solutions, understanding medical claims processing or EHR workflows.
• Proven track record in a customer-facing technical role like Sales Engineer or Solutions Architect.

Responsibilities

• Lead Customer Integrations by understanding client workflows.
• Configure AI workflows tailored to each client's use case.
• Provide pre-sales technical support and run product demos.
• Own execution of pilot projects ensuring they deliver clear value.
• Provide support to users during trials and gather feedback.
• Collaborate with Sales, Product, and Engineering teams.

Skills

Healthcare Domain Expertise

Solution Delivery Experience

Communication & Presentation

Problem-Solving & Ownership

Education

Bachelor's or advanced degree in Computer Science, Engineering, or a related field

Job description

Software Engineer- Customer Implementation

Job Title: Customer Implementation Engineer

Onsite Requirements: Remote

Base pay range: $120,000.00/yr - $150,000.00/yr

Job Description:

We're looking for a Customer Success Implementation Engineer to bridge the gap between our cutting-edge AI platform and real-world healthcare workflows.

Responsibilities

• Lead Customer Integrations: Partner with prospective and new customers to deeply understand their clinical and administrative workflows. Design and implement custom integrations to connect our platform with customer systems and data sources.
• Configure AI Workflows: Author and tailor AI agent configurations for each client's use case, translating business requirements into automated workflows.
• Technical Pre-Sales Support: Serve as the technical expert in sales cycles. Build and demonstrate prototypes, run high-impact product demos, and iterate quickly based on feedback.
• Pilot Delivery & Value Realization: Own the end-to-end execution of pilot projects and proof-of-concepts. Ensure each pilot delivers clear value to drive conversion from trial to paid usage.
• Customer Success & Feedback Loop: Provide hands-on support to users during trials, troubleshoot issues, and ensure a smooth experience. Gather insights from the field and proactively bring feedback to the engineering and product teams.
• Cross-Functional Collaboration: Collaborate closely with Sales, Product, and Engineering. Help translate customer requests into product requirements and guide product roadmap priorities.

Skills and Qualifications:

• Healthcare Domain Expertise: 5+ years in healthcare IT or healthtech solutions, with deep understanding of medical claims processing, EHR workflows, or related clinical data systems.
• Solution Delivery Experience: Proven track record in a customer-facing technical role such as Sales Engineer, Solutions Architect, Implementation/Professional Services Engineer, or Support Engineer.
• Communication & Presentation: Excellent ability to communicate with both technical and non-technical stakeholders.
• Problem-Solving & Ownership: A hands-on builder and a creative problem solver who isn't afraid to dive into a new dataset or troubleshoot an API at a moment's notice.
• Education: Bachelor's or advanced degree in Computer Science, Engineering, or a related field is preferred.