Implementation Engineer

RXinsider LTD.; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

TailorMed is seeking an energetic Implementation Engineer for a hybrid role in the New York City area. You will collaborate with customers and their technical analysts to onboard data, manage ingestion, and resolve issues to ensure a successful deployment of the TailorMed platform.

You will become a platform expert, translating complex technical concerns for non-technical stakeholders and partnering with Customer Success and Product teams to optimize outcomes in healthcare settings.

Qualifications

• 3-5 years in technology or healthcare environments.
• Hands-on experience with Epic and/or other EHR systems.
• Epic certification is advantageous.
• Experience with customer and/or data onboarding.
• Experience with healthcare providers is preferred.
• Organized, results-driven, and able to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a strong commitment to high-quality outcomes.
• Willing to dig in to get things right—not just “done.”
• Comfortable with SQL, Excel, AI tools, and Google Workspace.
• Able to explain technical issues and risks to non-technical audiences.

Responsibilities

• Partner with customers and their technical analysts to extract the right data points from their IT systems.
• Use tools like Excel, SQL, Athena, and others to analyze large datasets and uncover insights about customer needs.
• Monitor customer environment health, troubleshoot issues, and resolve errors until data quality meets pre-set standards.
• Become a TailorMed platform expert and help determine the best mix of features and functionality to maximize user value.
• Spot challenges early and recommend process improvements or technical solutions that strengthen our product and implementation approach.
• Communicate clearly to multiple audiences including client stakeholders and internal teams such as Customer Success and Product.

Skills

Data analysis

Communication

Problem solving

Stakeholder management

Healthcare domain knowledge

Tools

Excel

SQL

Athena

Google Workspace

Job description

Join Us at TailorMed – Transforming Healthcare Affordability

Awarded Best in Class in Health Equity 2025

At TailorMed, we’re on a mission to eliminate barriers across the entire medication journey - from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay.

Our enterprise solution streamlines the full lifecycle of patient support programs, reducing the cost of care and driving better outcomes. With the nation's largest Affordability Network - deployed across 800+ hospitals, 1,300 clinics, and 650 pharmacies - we’re reshaping healthcare with innovative automation and industry-leading partnerships.

If you’re passionate about making healthcare more accessible and impactful, we’d love to have you on our team. Join us and help redefine what’s possible. Learn more at tailormed.co.

We’re looking for an energetic, hands‑on Implementation Engineer who’s comfortable working with technical stakeholders and contributing to customer onboarding from start to finish. In this role, you’ll work closely with customers and their technical analysts on data onboarding, help manage data ingestion and error resolution, and play a key role in ensuring a smooth delivery of the final product for new implementations.

The right person is a sharp problem solver who thrives in a fast‑paced environment, can confidently juggle competing priorities, and shows up ready to take ownership. You’re comfortable on customer calls, eager to learn, and excited to grow into a subject matter expert in the TailorMed platform and the broader healthcare ecosystem.

This opportunity is based in the New York City area with a hybrid schedule in our office in Manhattan.

Responsibilities:

• Partner with customers and their technical analysts to extract the right data points from their IT systems
• Use tools like Excel, SQL, Athena, and others to analyze large datasets and uncover insights about customer needs
• Monitor customer environment health, troubleshoot issues, and resolve errors until data quality meets pre‑set standards
• Become a TailorMed platform expert and help determine the best mix of features and functionality to maximize user value
• Spot challenges early and recommend process improvements or technical solutions that strengthen our product and implementation approach
• Communicate clearly to multiple audiences including client stakeholders and internal teams such as Customer Success and Product

Requirements:

• 3-5 years of experience in a technology and/or healthcare environment
• Hands‑on experience working with Epic and / or other EHR systems
• Advantage: Epic certification
• Experience with customer and / or data onboarding
• Experience with healthcare providers is preferred
• Organized, results‑driven, and able to manage multiple priorities in a fast‑paced environment
• Detail‑oriented with a strong commitment to high‑quality outcomes
• Meticulous and willing to dig in to get things right—not just “done”
• Comfortable working with SQL, Excel, AI tools, and Google Workspace
• Able to clearly explain technical issues and risks to non‑technical audiences