Technical Implementation Senior Associate

Fairygodboss; Tempe (AZ); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health care coverage

On-site health centers

Retirement savings plan

Tuition reimbursement

Job summary

JPMorganChase is seeking a Technical Implementation Analyst II to guide merchants through technical design and certification for seamless integration with our payment platforms. You will enable clients to process credit card transactions, lead certification testing, and coordinate fixes to ensure sign-off across Core and Integrator programs.

You will collaborate with merchants, integrators, resellers, and hardware vendors to deliver conversions, resolve issues, and bring new offerings to market.

Qualifications

• Bachelor's degree in Computer Science or related field required.
• 5+ years technical experience in credit card payment processing or related space.
• 4+ years experience with connectivity technologies (MPLS, VPNs, internet-based).
• 4+ years reading/interpreting technical product specifications for integrations.

Responsibilities

• Consult with merchants to design technical payment integrations aligned to connectivity, protocols, formats, and product functionality.
• Lead clients through certification testing, analyze data to certification host, publish results, coordinate fixes for sign-off.
• Serve as the primary technical resource for Core and Integrator client cases with hands-on support.
• Direct technical conversions from current environments to Chase platforms for new and existing clients.
• Facilitate technical conference calls with clients, integrators, resellers, and hardware vendors to resolve issues.
• Represent Implementations on cross-functional teams to support new product development or improvements.
• Train analysts and guide colleagues on certification processes as lead consultant.
• Analyze and troubleshoot complex application, data message, and network issues to drive timely resolution.
• Identify risks for clients and firm, propose mitigation strategies, prioritize work with minimal supervision.
• Create documentation and maintain proactive client follow-up for seamless onboarding.

Skills

Bachelor's degree in Computer Science

5+ years technical experience

Connectivity technologies (MPLS, VPNs)

TCP/IP & HTTPS experience

Integrations specifications experience

5+ years diagnosing complex issues

Certification/testing in payments/tech

Education

Bachelor's degree in Computer Science

Job description

Join a team that empowers merchants to accept payments confidently and securely while shaping the future of digital commerce. In this role, you will guide clients through technical design and certification so their solutions integrate seamlessly with our payment platforms, unlocking real-world impact for businesses of all sizes. You will collaborate across clients, partners, and vendors to deliver conversions and launch new products at scale. If you love solving complex problems and turning requirements into working solutions, this is your opportunity to lead meaningful implementations end to end.

As a Technical Implementation Analyst II within Merchant Services Client Onboarding and Service, you will consult with merchants and enable them to process credit card transactions using our technology. You lead clients through certification testing to ensure integrations meet product, connectivity, industry, and regulatory standards. You collaborate across clients, integrators, resellers, and hardware vendors to resolve issues, deliver successful conversions, and bring new offerings to market.

Job responsibilities

• Consult with merchants to design technical payment integrations aligned to supported connectivity, protocols, formats, and product functionality.
• Lead clients through certification testing, analyze transmitted data to the certification host, publish results, and coordinate fixes to achieve sign-off.
• Serve as the primary technical resource for Core and Integrator client cases, providing clear guidance and hands‑on support.
• Direct technical conversions from current processing environments to Chase platforms for new and existing clients.
• Facilitate technical conference calls with clients, integrators, resellers, and hardware vendors to resolve issues and advance implementations.
• Represent Technical Implementations on cross‑functional project teams to support new product development or process improvements, contributing customer perspective and integration expertise.
• Train analysts and guide colleagues on certification processes; act as lead consultant and subject matter expert when technical consultation is required.
• Analyze and troubleshoot complex application, data message, and network connectivity issues to drive timely resolution.
• Anticipate and identify risks for clients and the firm, propose mitigation strategies, and prioritize work effectively with minimal supervision.
• Create needed documentation and maintain proactive client follow‑up to ensure a seamless onboarding experience.

Required qualifications, capabilities, and skills

• Bachelor's degree in Computer Science or a related field.
• 5+ years of technical experience within the credit card payment processing industry, including roles such as networking, technical support, quality assurance, sales engineering, or analysis.
• 4+ years of experience with connectivity technologies such as MPLS, virtual private networks, and internet‑based connectivity.
• 4 +years of experience with protocols including TCP/IP, secure file transfer, and HTTPS.
• 4+ years of experience reading and interpreting technical product specifications for transaction and file‑based integrations.
• 5+ years of experience diagnosing complex issues across applications, data messages, and network connectivity.
• Prior experience with certification or testing processes in payments or technology implementations.

Preferred qualifications, capabilities, and skills

• Experience in the point‑of‑sale industry.
• Experience with proprietary Chase Tandem operating system or applications.
• Demonstrable experience structuring and delivering large‑scale client implementation projects.
• Proven ability to lead advanced consultation discussions and explain complex merchant products and solutions to diverse stakeholders.
• Track record of proactive case ownership, documentation creation, and consistent client follow‑up.
• Ability to identify risk and apply processes to minimize risk.
• Experience acting as a lead consultant or subject matter expert on client technical calls.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

• comprehensive health care coverage
• on‑site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching
• and more

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.