Field Service Engineer (North America)

OpenKrill; United States; Remote; USD 75,000 - 105,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with Employer Match

Medical, Dental, Vision

Job summary

Vitrolife Group is seeking an experienced Field Service Engineer based in the Northeastern United States (preferably Pennsylvania) to install, maintain, troubleshoot, and repair advanced fertility laboratory equipment. You will travel extensively to customer sites across North America and provide expert technical support, aiming for high customer satisfaction and reliable equipment performance.

The role requires 1–2 years of technical/engineering experience (4–8 years preferred) and at least an

Qualifications

• Associate degree in a technical or engineering program is required.
• 1–2 years in a technical or engineering role is required; 4–8 years preferred.
• Extensive travel (minimum 80%) to support installations, service calls, and training.
• Strong understanding of electromechanical systems and IT/networking basics.

Responsibilities

• Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems.
• Install capital equipment at customer sites according to specifications.
• Troubleshoot and repair Vitrolife Group capital equipment, both remotely and onsite.
• Provide timely and professional technical support to customers and internal teams.
• Document service activities and maintain accurate records.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Maintain a high level of customer satisfaction through proactive communication.
• Travel extensively (minimum 80%) to support installations, service calls, and training.

Skills

Electromechanical systems

PC hardware

IT troubleshooting

Customer-facing communication

Travel 80%

Education

Associate degree in technical/engineering

Bachelor’s degree in engineering or related field

Tools

Electrical tooling

Networking equipment

Job description

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby. Vitrolife Group is seeking an experienced Field Service Engineer based in the Northeastern United States, preferably Pennsylvania, to join our team. In this role, you will be responsible for the installation, maintenance, troubleshooting, and repair of advanced fertility laboratory equipment while providing exceptional technical support to customers throughout North America. You will serve as a trusted technical partner, ensuring equipment performance, reliability, and customer satisfaction. This is a full‑time position with nights and weekends available for on call rotation with the other service team members.

Key Responsibilities

• Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems
• Install capital equipment at customer sites according to specifications
• Troubleshoot and repair Vitrolife Group capital equipment, both remotely and onsite
• Provide timely and professional technical support to customers and internal teams
• Document service activities and maintain accurate records
• Collaborate with cross-functional teams to resolve complex technical issues
• Maintain a high level of customer satisfaction through proactive communication
• Travel extensively (minimum 80%) to support installations, service calls, and training

Qualifications: Education

• Minimum: Associate degree in a technical or engineering program
• Preferred: Bachelor’s degree in engineering or related field

Experience

• Minimum: 1–2 years in a technical or engineering role
• Preferred: 4–8 years in technical service, engineering, or equipment repair

Technical Repair Experience

• Hands‑on experience with hardware assembly and software configuration
• Familiarity with IT troubleshooting, networking, and system integration
• Experience in electronic or pneumatic systems preferred

Knowledge, Skills, and Abilities

• Strong understanding of electromechanical systems, including pnemation
• Advanced PC knowledge: hardware assembly, software setup, and networking
• Skilled in diagnosing and resolving technical issues across IT and lab equipment
• Professional appearance and communication in customer-facing settings
• Organized, logical, and detail-oriented approach to problem-solving
• Ability to follow protocols and ask clarifying questions when needed
• Comfortable working independently and managing extensive travel schedules

Benefits

• Paid Time Off and 10 Paid Holidays
• 401(k) with Employer Match
• Medical, Dental, Vision
• IVF Coverage to support family building needs
• GAP Insurance
• Basic Life and AD&D Coverage
• Short- and Long-Term Disability
• Optional AFLAC Supplemental Policies
• Employee Assistance Program (EAP)
• Flexible Spending & Health Savings Account

An offer of employment is contingent on the successful passing of a background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment. We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.