Technical Success Field Enablement Lead

Triwill Group; San Francisco, Northern (CA, KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

OpenAI is seeking a Field Enablement Lead, Technical Success to design and scale enablement for our rapidly growing technical customer-facing teams. You will own onboarding, continuous skill development, technical pitches and demos, and SME knowledge sharing.

You will work closely with Technical Success leaders, Product Enablement, and product SMEs to turn complex product knowledge into practical systems that improve readiness and customer interactions across deployments.

Qualifications

• 5+ years of experience in technical enablement, solutions engineering, solutions architecture, technical success, or a related role.
• Proven track record designing and scaling technical enablement programs in high-growth SaaS or technology environments.
• Exceptional communication and organizational skills, with the ability to lead multiple complex programs and align senior cross-functional stakeholders.

Responsibilities

• Design, implement, and scale comprehensive enablement programs aligned to Technical Success onboarding, role-based skill development, and ongoing readiness needs.
• Redefine and operate the SME program, creating clear pathways for technical experts to share knowledge and raise technical depth across GTM.
• Own and proactively maintain a versioned repository of technical pitches, demos, playbooks, and launch-ready assets.
• Partner with Technical Success leadership, Product Enablement, and product SMEs to identify skill gaps and deliver targeted learning interventions.
• Capture, vet, organize, and make field- and SME-generated technical content easy to discover.

Skills

Technical Enablement

Solutions Engineering

Solutions Architecture

Customer Success

Communication

Organizational Skills

Program Design

Skill Development

Knowledge Sharing

AI/ML Technologies

SaaS Products

Instructional Design

Job description

OpenAI is seeking a Field Enablement Lead, Technical Success to design and scale enablement for our rapidly growing technical customer-facing teams. You will own onboarding, continuous skill development, technical pitches and demos, and SME knowledge sharing.

You will work closely with Technical Success leaders, Product Enablement, and product SMEs to turn complex product knowledge into practical systems that improve readiness and customer interactions across deployments.