Senior Technical Delivery Manager, Online Assessments

Cambium Assessment; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Cambium Learning Group is seeking a Senior Technical Delivery Manager to coordinate delivery of complex online assessment systems, ensuring client requirements are met through planning, specs, and UAT. You will liaise between technical teams, program managers, and clients across multiple projects.

The role requires strong analytical skills, experience in technical delivery, and proficiency in SQL and Jira, with a track record of managing risks and delivering high-quality deployments.

Qualifications

• Bachelor’s degree in a related field with 7+ years of experience or Master’s degree with 5+ years of experience.
• Strong analytical skills and a demonstrated aptitude to learn basic-level SQL.
• Proven ability to understand technical concepts, including data relationships, basic web application components and the software development lifecycle.
• Excellent documentation and communication skills, strong team-oriented attitude, and a proactive and detail-oriented nature.
• Familiarity with bug tracking software (such as Jira) is a plus.

Responsibilities

• Drive the delivery of highly available online systems in support of one or more assessment programs.
• Coordinate system delivery across multiple integrated systems with cross-system dependencies.
• Scope and track development requirements for new features and enhancements; coordinate gap analysis to identify gaps between product capabilities and requirements.
• Own the technical specifications process and documents across all online systems; collaborate with program managers, clients, and system technical managers.
• Lead user acceptance testing (UAT) of online systems in coordination with program managers and system technical PMs.
• Triage and troubleshoot case escalations and inquiries; provide accurate client responses about system behavior and capabilities.
• Acquire product-level knowledge sufficient to perform these job duties.
• May oversee system configuration changes in coordination with system PMs and change control processes.
• Lead risk management activities with system leads, program managers, and client personnel.
• Own large-scale system deliverables involving multiple applications; plan, schedule, analyze impact, and deploy releases.
• Ensure high-quality customer service with frequent and proactive client contact.
• Work on multiple projects simultaneously and switch contexts under tight timelines.
• Facilitate requirements-gathering meetings and status meetings with clients and stakeholders.

Skills

SQL

Analytical skills

Documentation

Jira

Education

Bachelor's degree in a related field

Master's degree in a related field

Tools

Jira

Job description

Cambium Learning Group is seeking a Senior Technical Delivery Manager to coordinate delivery of complex online assessment systems, ensuring client requirements are met through planning, specs, and UAT. You will liaise between technical teams, program managers, and clients across multiple projects.

The role requires strong analytical skills, experience in technical delivery, and proficiency in SQL and Jira, with a track record of managing risks and delivering high-quality deployments.