Senior Technical Customer Success Manager

Armis; Colorado; Hybrid; USD 110,000 - 170,000; Full time

Job summary

Armis is seeking a Sr CSM to serve as the business liaison between customers and cross-functional teams including Executive, Product, Engineering, Sales, Training, and Enablement. You will own a portfolio post-sale, develop success plans tied to security objectives, and drive adoption and platform utilization.

You will guide deployments, manage risk, and work with Sales on renewals and growth as customer needs evolve. Strong AI tooling experience and healthcare/ICT knowledge are valued.

Qualifications

• Bachelor's degree or equivalent certifications in security or IT.
• 5+ years in a Customer Success/Technical Account role.
• 5+ years in network engineering/architecture/support/design.
• 5+ years in post-sales or pre-sales service delivery.
• 3+ years in IT/security/healthcare tech environments.
• Familiarity with OT/ICS, biomedical, or IT infrastructures.
• Strong risk identification and resolution track record.
• Experience mentoring other CSMs.
• Knowledge of healthcare or ICT devices/manufacturers.

Responsibilities

• Own a portfolio of customers as primary post-sale contact.
• Build and drive success plans aligned to security objectives.
• Understand use cases and improve security posture and platform use.
• Ensure deployments meet key business use cases on schedule.
• Guide adoption and configuration for independent operation.
• Stay current on third-party integrations with Armis envs.
• Act as subject matter expert in your area of expertise.
• Identify risk early and drive mitigation with specialists when needed.
• Partner with Sales on renewals and growth opportunities.
• Design scalable programs and mentor other CSMs.

Skills

Client relationship management

Cross-functional collaboration

Strategic account planning

Executive communication

AI tools experience

Education

Bachelor's degree in CS/IS or related field

Certifications (CISSP, Security+, CEH)

Job description

he Sr CSM serves as the business liaison between the customer and all cross functional teams, including our Executive team, Product Management, Engineering, Sales, Training and Enablement, and others.

Responsibilities

• Own a portfolio of customers as the primary point of contact following the sale
• Build and maintain a success plan for each account tied to their security objectives, and drive it to completion
• Understand customer use cases and provide recommendations that improve security posture and platform utilization
• Ensure deployment and configuration align with key business use cases and are delivered on schedule
• Guide customers through adoption and configuration so their teams can operate the platform independently
• Stay current on third-party integrations and how they interact with Armis within customer environments
• Serve as a subject matter expert in your area of technical proficiency
• Identify risk early, drive mitigation, and engage specialists when a problem requires deeper expertise
• Partner with Sales on renewal readiness and surface growth opportunities as customer needs evolve
• Design and improve the scaled programs the segment runs on, so outcomes lift across the portfolio and not only in your own accounts
• Build reusable playbooks, templates, and AI workflows the team adopts, and mentor CSMs joining the team
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives

Qualifications

To be successful in this role you have

• Bachelor's degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH)
• 5+ more years of experience in a Customer Success Manager, Technical Account Manager, or related customer facing technical role
• 5+ more years of experience in network engineering, architecture, support, or design
• 5+ more years of experience in service delivery or technical account management in post-sales or pre-sales environments
• 3 or more years of experience in IT, security, healthcare technology, or similar environments
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
• Experience managing a broad portfolio of accounts with minimal oversight, and sound judgment about where your time creates the most value
• Hands-on use of AI tools in daily work, and the ability to learn new technology quickly
• Strong communication and presentation skills across technical and executive audiences
• A track record of identifying risk early and driving it to resolution, including accounts where the path forward was not obvious
• Experience mentoring or enabling other CSMs, formally or informally
• Knowledge of healthcare or ICT devices, manufacturers, or applications
• Experience securing IT, IoT, or healthcare systems
• Experience in a scaled or digital customer success model