Senior Customer Success Manager

ServiceNow; Milwaukee (WI); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Job summary

Armis seeks a Technical Customer Success Manager to guide platinum customers in adopting and operationalizing the Armis platform, aligning use cases with business goals and CISOs’ priorities.

You will coordinate with Product, Engineering, Sales, and Support to ensure value realization, drive security posture improvements, and maintain strong executive relationships across complex IT environments.

Qualifications

• 5+ years in service delivery or technical account management in post- and/or pre-sales environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
• 3+ years in IT, security, healthcare tech, or similar environments.
• 5+ years in network engineering, architecture, support, or design.
• 7+ years in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
• Strong communication and presentation skills across technical and executive audiences.
• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• Knowledge of healthcare/ICT devices, manufacturers, or applications.
• Experience securing IT, IoT, or healthcare systems.
• Familiarity with scripting languages (Python preferred).
• Ability to travel up to 20–25% per quarter.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Align new use cases to CISO goals and identify growth opportunities.
• Guide successful adoption and operationalization of the platform across all organizational levels.
• Serve as the business liaison between the customer and cross-functional teams (Product, Engineering, Sales, etc.).
• Ensure deployment and configuration align with key business use cases and stay on schedule.
• Stay current on third-party integrations and how they interact with Armis in customer environments.
• Act as a subject matter expert and partner with teams to drive account success.

Skills

Technical customer success

Account management

Stakeholder communication

IT security

Network engineering

Presentation skills

Python scripting

Travel readiness

Education

Bachelor’s degree in CS/IS or related field

Security certifications (CISSP, Security+, CEH)

Job description

• We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform
• This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals
• In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands‑on technical delivery of the platform and configuration is required
• The T.CSM serves as the business liaison between the customer and all cross‑functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others
• We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful
• Lead adoption and implementation plans for platinum‑level customers, ensuring value realization from the Armis platform
• Understand customer use cases and provide recommendations to improve security posture and platform utilization
• Build and maintain trusted relationships with technical stakeholders and decision‑makers
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives
• Ensure deployment and configuration align with key business use cases and are delivered on schedule
• Stay current on third‑party integrations and how they interact with Armis within customer environments
• Serve as a subject matter expert in your area of technical proficiency
• Partner with Product, Engineering, Support, and Sales teams to drive account success

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time

Qualifications

• 5+ years experience in service delivery or technical account management in post‑and/or pre‑sales environments
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
• 3+ years experience in IT, security, healthcare tech, or similar environments
• 5+ years experience in network engineering, architecture, support, or design
• 7+ years experience in a Customer Success Manager, Technical Account Manager, or related customer‑facing technical role
• Strong communication and presentation skills across technical and executive audiences
• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)
• Knowledge of healthcare/ICT devices, manufacturers, or applications
• Experience securing IT, IoT, or healthcare systems
• Familiarity with scripting languages (Python preferred)
• Ability to travel up to 20–25% per quarter