Healthcare Cybersecurity Customer Success Lead

Armis; New York (NY); On-site; USD 158,000 - 209,000; Full time

Benefits offered by this job

Health plans

401(k) Match

Employee stock purchase plan

Flexible time away

Job summary

Armis seeks a Sr. Manager of Customer Success to lead its healthcare CS portfolio, bridging clinical IT, biomedical engineering, compliance, and security operations.

You will own regional ARR, mentor Technical CSMs, drive OT/IT security adoption across hospitals and clinics, and translate healthcare workflows into scalable success frameworks. You will coordinate with Product and advisory boards to align security outcomes with regulatory requirements, while guiding multi-site deployments and

Qualifications

• 10+ years in Customer Success, Account Management, Solutions Engineering, or Consulting within B2B SaaS or enterprise cybersecurity.
• 5+ years focused on healthcare IT, medical device security, or clinical network environments.

Responsibilities

• Own regional ARR planning and attainment for healthcare accounts; align resources to segmentation maturity and regulatory timelines.
• Standardize healthcare narratives around clinical network security outcomes and compliance readiness.
• Establish portfolio-level healthcare risk playbooks; chair recurring risk reviews with cross-functional teams.
• Operationalize healthcare network design reviews and security standards across the portfolio.
• Run regional Voice of Customer cadences; coordinate beta engagements with Product and clinical advisory boards.
• Develop enablement agendas for healthcare teams; build proficiency on medical device types and HL7/DICOM protocols.
• Own onboarding standards for multi-facility deployments and device inventory projects.
• Scale healthcare vertical frameworks for different customer profiles and regulatory contexts.
• Drive customer-to-product feedback loops with healthcare advisory boards and leaders.
• Model ethical decision-making balancing security with clinical continuity; hold teams accountable.

Skills

Healthcare IT

Medical device security

Portfolio leadership

Stakeholder management

Regulatory compliance

DICOM/HL7

HIPAA/HITECH

NIST CSF

Clinical networks

Security operations

Education

Bachelor’s degree in IT

Advanced degree preferred

Tools

Claroty

Dragos

Nozomi

OT security solutions

Job description

Armis seeks a Sr. Manager of Customer Success to lead its healthcare CS portfolio, bridging clinical IT, biomedical engineering, compliance, and security operations.

You will own regional ARR, mentor Technical CSMs, drive OT/IT security adoption across hospitals and clinics, and translate healthcare workflows into scalable success frameworks. You will coordinate with Product and advisory boards to align security outcomes with regulatory requirements, while guiding multi-site deployments and