Head of Healthcare Cybersecurity Customer Success

Armis; Washington (District of Columbia); On-site; USD 158,000 - 209,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

Employee Stock Purchase Plan (ESPP)

Family leave programs

Flexible time away

Job summary

Armis is seeking a Sr. Manager of Customer Success to lead the healthcare portfolio, bridging clinical IT, biomedical engineering, compliance, and security operations across hospital systems and labs.

You will mentor Technical CSMs, drive adoption of OT/IT security for medical devices, and define playbooks for regulatory audits while partnering with Product and advisory boards to translate healthcare needs into scalable outcomes.

Qualifications

• 10+ years in Customer Success, Account Management, Solutions Engineering, or Consulting within B2B SaaS or enterprise cybersecurity, with 5+ years focused on healthcare IT, medical device security, or clinical network environments.

Responsibilities

• Own regional ARR planning and attainment for healthcare accounts across hospital systems and healthcare enterprises.
• Mentor Technical CSMs supporting complex medical device and clinical network environments.
• Drive adoption of OT/IT security across hospitals, labs, imaging centers, and clinical workflows.
• Define and enforce healthcare-specific playbooks, risk reviews, and incident coordination.

Job description

Armis is seeking a Sr. Manager of Customer Success to lead the healthcare portfolio, bridging clinical IT, biomedical engineering, compliance, and security operations across hospital systems and labs.

You will mentor Technical CSMs, drive adoption of OT/IT security for medical devices, and define playbooks for regulatory audits while partnering with Product and advisory boards to translate healthcare needs into scalable outcomes.