ServiceNow ITSM Senior Developer

Tata Consultancy Services; Oakland (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Tata Consultancy Services in Oakland, CA seeks an experienced ServiceNow ITSM developer to implement Incident, Problem, Change, Knowledge, and Service Catalog modules and to build custom applications.

The candidate will script in JavaScript and Jelly, work with Web Services, XML/HTML/CSS, SQL, and LDAP, follow ITIL/SDLC, and collaborate with non‑technical teams in an Agile/Scrum environment. Certification such as CAD/CSA is preferred; flexibility to adapt to a fast-paced environment is required.

Qualifications

• Experience as a ServiceNow ITSM developer and implementing Incident, Problem, Change, Knowledge, or Service Catalog modules.
• Strong JavaScript and Jelly scripting skills for ServiceNow development.
• Experience with Web Services, XML, HTML, CSS; knowledge of SQL and LDAP data access.
• Familiarity with ITIL/SDLC and testing (unit, integration, UAT).
• Ability to design repeatable Dev/Test/Prod environments with reliability and high availability.
• ServiceNow Certified System Administrator (CSA) or CAD preferred.

Responsibilities

• Implement ServiceNow ITSM modules (Incident, Problem, Change, Knowledge, Service Catalog).
• Create and customize request forms, integrations with external systems, and secure ACLs.
• Develop moderate to complex widgets and server-side scripting.
• Configure Business Rules, Client Scripts, UI Policies, and workflows.
• Develop integrations via APIs, web services, and data imports/exports.
• Work with ITSM/ITOM processes and migrate solutions across environments.

Job description

Job Description

Must Have Technical/Functional Skills

Technical Competency

• Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
• Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
• Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively
• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
• Must be ServiceNow Certified Systems Administrator
• Should possess knowledge in Agile/Scrum methodology
• Basic knowledge with ITIL/industry standards
• Knowledge of software development lifecycle (SDLC)
• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratively
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Roles & Responsibilities

• Including experience with the Service Catalog module and creating custom applications.
• Experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists), and enhancing the user interface to provide a custom look and feel.
• Ability to implement moderate to complex custom widgets and backend scripting.
• Strong knowledge of ServiceNow platform architecture, modules, and functionalities.
• Hands‑on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI pages, Script Includes, Access Control Lists, complex workflows and solution migration to higher environment.
• Experience in developing ServiceNow integrations using APIs, web services, and data imports/exports.
• Experience in Workflows, SLAs, Import Sets and Update Sets.
• Experience in creation of Record Producers and Catalogue Items using Variables, Variable Sets.
• Working knowledge to schedule jobs, events, and triggers to manage business needs.
• Experience in creating transform maps and Import sets for uploading the bulk data through sheets.
• Solid understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
• Must have experience in Service Now Custom Development.
• Sound knowledge of Computer Science fundamentals – data structures, algorithms, operating system concepts
• Excellent analytical skills, methodical problem‑solving skills and troubleshooting skills.
• Self‑motivated and willing to learn new skills and technologies as needed.
• Ability to meet objectives, goals, and deadlines with minimal supervision.
• Self‑motivated individual, Flexible, Adaptable. Optimistic, Self‑aware, Open to change
• Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity.
• Shows moral courage, openness, and honesty in all dealings.
• Engages interest and participation of others and has a collaborative approach to working with others.
• Training skills, to able to understand project implementation and train business users.
• Strong analytical and problem‑solving skills, with the ability to translate business requirements into technical solutions.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• ServiceNow certifications, such as Certified Application Developer (CAD) or Certified System Administrator (CSA), are preferred.

Salary Range: $120,000-$160,000 a year