Senior Technical Consultant

HelpSystems LLC; Eden Prairie (MN); On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Health, dental, and vision

401(k) / HSA / FSA enrollment

Flexible PTO

Tuition reimbursement

ID Theft Protection Program

Job summary

Fortra seeks a Sr. Technical Consultant to join our Professional Services team. You will plan, install, and implement software solutions for clients, delivering training to maximize value while managing complex projects and ensuring a superior customer experience.

Role requires strong technical acumen, excellent communication, and the ability to travel up to 50% to customer locations. Collaborative, client-focused approach is essential.

Qualifications

• Four-year degree preferred; equivalent experience considered.
• Strong analytical and problem-solving skills with attention to detail.
• Effective interpersonal and professional communication abilities, both written and verbal.

Responsibilities

• Deliver complex software implementation projects from contract acceptance to go-live.
• Guide customers through best practices to ensure successful adoption.
• Configure and document deployment architectures to meet requirements.
• Provide training and guidance to customers to maximize solution value.

Skills

Project management

Analytical skills

Communication skills

Time management

Education

Bachelor’s degree or equivalent

Job description

Whether you're an experienced professional or just getting started, your contributions matter at Fortra. If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!We are seeking a highly skilled and customer-focused Sr. Technical Consultant to join our Professional Services team. In this role, you will be responsible for planning, installing, and implementing Fortra software solutions for clients, ensuring seamless deployment and optimal performance. You will also deliver comprehensive training and guidance to customers, enabling them to maximize the value of our solutions. This position requires strong technical expertise, excellent communication skills, and the ability to manage complex projects while providing an exceptional customer experience.

WHAT YOU'LL DO

• Deliver complex software implementation projects from contract acceptance through to Go Live.
• Guide customers through best practice processes to help ensure successful adoption of solution.
• Create high level acceptance test plans to confirm solution functionality and demonstrate functionality to customer.
• Configure and document software settings and deployment architecture to meet Fortra and customer requirements.
• Resolve any identified issues or concerns related to the software implementation.
• Document and elevate complex issues to Support.
• Interacts with customers regularly to schedule work, provide project updates, clarifyrequirements and answer questions about the project or products.
• Often delivers product training.
• Regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers.
• Builds strong customer relationships that encourage additional services work with customers.
• Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes.
• Provide communication of task status to the customer and to the Manager of Professional Services through regular status reporting and other presentation vehicles.
• Assist in the monitoring of project-related issues or escalations (of an urgent or high priority nature) and build response strategies and actions to address issues.
• Back-up for TAM's projects as requiredProvides Resident Consultant work as requiredTravel up to and sometimes more than 50% to customer locations.Other duties as assigned.

QUALIFICATIONS

A four-year degree is preferred. Equivalent work experience and accreditations will be considered2+ years of experience implementing and providing Services on related softwareConfident and positive attitude in facing complex organizations and processes.Strong analytical and problem-solving skills with high attention to detail and quality.Effective interpersonal and professional communication skills, both verbal and written.Builds strong customer relationships through responsiveness and expertise.Strong organizational and time management skills.Ability to effectively handle multiple projects and responsibilities.Strong problem-solving and analytical skills, with a keen attention to detail.

Compensation: 150,000 USD - 160,000 USD

• Health, dental, and vision coverage as of hire
• Immediate enrollment in 401(k), HSA, and FSA plans
• Flexible PTO policy
• Tuition and personal enrichment reimbursement
• Option to enroll in ID Theft Protection Program

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.