Project Manager I

HelpSystems LLC; Eden Prairie (MN); On-site; USD 80,000 - 110,000; Full time

Job summary

Fortra is seeking a Project Manager to lead cross‑functional deployment projects from scope through delivery. You will coordinate customers, consultants, and internal teams to meet objectives and timelines while upholding high quality and client satisfaction.

The role requires strong PM skills, customer service experience, and the ability to adapt to changing requirements. Travel may be required and Fortra provides a comprehensive benefits package.

Qualifications

• Bachelor's Degree or Similar Work Experience
• Formal Project Management qualification such as PMP / Prince 2 / APM / ITIL Transition
• Minimum of 2 years leading multi‑phased projects
• Minimum of 3 years in customer service/facing industries
• Proven experience of key project management skills on complex, dynamic projects
• Strong analysis skills to evaluate requirements and modify solutions
• Excellent interpersonal skills and ability to build relationships
• Dedication to customer service and proactive risk management
• Ability to motivate customers and third parties to meet dependencies
• Excellent time management and ability to juggle conflicting tasks
• Willingness to learn Fortra products and adapt to new tasks
• Ability to work collaboratively in a team
• Curiosity and drive to evolve in role
• Knowledge of web apps, security compliance, cloud architecture is a plus

Responsibilities

• Manage ~20 deployment projects with varying scope
• Build detailed project plans with customers
• Ensure on‑time deployment and high quality for customer and Fortra
• Coordinate internal and external consultant teams
• Communicate progress to stakeholders with reports
• Maintain strong customer relationships and outcomes
• Maintain project controls: risks, scope, dependencies, schedule
• Train customers on Fortra products to maximize value
• Forecast and escalate risks to ensure successful outcomes
• Maintain utilization target of 85%+
• Occasional travel (<5%)
• Perform other duties as assigned

Skills

Project management

Stakeholder communication

Analytical thinking

Interpersonal skills

Time management

Team collaboration

Problem solving

Influence and motivation

Learning mindset

Education

Bachelor's degree or equivalent experience

PM qualification (PMP/Prince2/APM/ITIL)

Tools

Project scheduling tools

Job description

Whether you're an experienced professional or just getting started, your contributions matter at Fortra. If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

The Project Manager is a consultative position that interacts directly with Fortra's customers to lead them and a team of Fortra Consultants through the entire deployment lifecycle. You will need to have a strong knowledge of Fortra products and services to ensure an understanding of customer business objectives and translate these objectives into project activity, manage customer requirements and carry out the tasks required to deliver the solution. This position requires demonstrable experience in project coordination and the use of project scheduling and reporting tools.

WHAT YOU'LL DO

• Manage ~20 deployment projects with varying scope simultaneously and effectively
• Work with customers to define the project scope and goals and build detailed project plans to achieve them
• Take full responsibility for the project goals and pro‑actively manage the project delivery to ensure on‑time deployment to a high quality for both the customer and Fortra
• Coordinate internal and external teams of consultants and guide them in determining how to achieve the project goals
• Carry out stakeholder communication on project progress on a regular basis via multiple means including quality reporting
• Build strong relationships with the customer and ensure that they arrive at the desired outcomes with a high level of customer satisfaction
• Use the appropriate tools to maintain rigorous project control of project constraints, risks, dependencies, scope, actions and schedule with supporting records
• Build and maintain a strong understanding of the Fortra products and services to use to train the customer to get the best out of their service
• Predict risks before they arise, capture issues in a timely manner and utilize escalation pathways to manage successful outcomes
• Maintain a utilization target of 85% or greater
• Some travel may be required (< 5%)
• Other duties as assigned

QUALIFICATIONS

• Bachelor's Degree or Similar Work Experience
• Formal Project Management qualification such as PMP / Prince 2 / APM / ITIL Transition
• Minimum of 2 years of experience leading multi‑phased projects, ideally transitioning customers to service in a matrix environment
• Minimum of 3 years in customer service/facing industries
• Proven experience of key project management skills on complex, dynamic, fast‑paced projects, adapting on the fly to respond to roadblocks without losing momentum
• Strong analysis skills, ability to evaluate requirements and modify existing solutions
• Excellent interpersonal skills, ability to quickly build constructive and effective relationships inside and outside of Fortra
• Dedication to customer service and ability to problem solve and proactively manage project risk and urgency to make timely decisions
• Ability to motivate and influence customers and 3rd parties to deliver on dependencies to ensure project outcomes
• Excellent time management skills and ability to independently manage multiple conflicting draws on time, prioritizing the most important tasks
• Willingness to gain and maintain a strong knowledge of all Fortra products and services
• Willingness to adapt to the challenge of new of unfamiliar tasks and responsibilities
• Ability to work collaboratively in a team environment
• Have a bright, inquiring mind and a strong drive to learn and evolve
• Working knowledge of web applications, information security compliance, cloud environment architecture is advantageous, but not essential

Compensation: 80,000 USD - 110,000 USD

At Fortra, we're breaking the attack chain.

At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.

As a full-time, exempt employee at Fortra, you'll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision coverage as of hire
• Immediate enrollment in 401(k), HSA, and FSA plans
• Flexible PTO policy
• Tuition and personal enrichment reimbursement
• Option to enroll in ID Theft Protection Program

At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job.

Visit our website to learn more about why employees choose to work for Fortra.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.