Sr. Solutions Engineer

HelpSystems LLC; Eden Prairie (MN); On-site; USD 125,000 - 155,000; Full time

Benefits offered by this job

Health coverage

401(k) enrollment

HSA/FSA plans

Flexible PTO

Tuition reimbursement

ID Theft Protection

Job summary

Fortra is seeking an experienced Senior Solutions Engineer to join our Sales team. You will be a product and market expert, supporting pre-sales, delivering high-impact demonstrations, managing POCs, and translating business needs into technical solutions.

You will collaborate with customers, partners, and cross-functional teams, shaping proposals, identifying opportunities, and contributing to marketing initiatives, webinars, and events.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field preferred.
• Minimum of 5 years of experience in technical pre-sales, solutions engineering, technical consulting, software development, IT operations, technical support, or a related customer-facing technology role.
• Minimum of 2 years of experience working directly with customers in a consultative, technical, or pre-sales capacity.
• Strong technical foundation in enterprise software, infrastructure, security, cloud platforms, integrations, or related solution domains.
• Exceptional presentation and communication skills, with the ability to educate, train, and influence both technical and non-technical audiences.
• Experience delivering product demonstrations, proofs of concept, technical workshops, or customer-facing presentations.
• Ability to translate complex business requirements into technical solutions.
• Strong problem-solving and analytical skills with attention to detail.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Proven ability to build relationships with customers, partners, sales teams, and cross-functional stakeholders.

Responsibilities

• Partner with Sales Reps throughout the sales cycle to engage prospects and advance opportunities.
• Conduct discovery conversations to understand challenges, requirements, and desired outcomes.
• Develop, present, and deliver high-impact product demonstrations tailored to customer needs.
• Own the technical evaluation process, including POCs, trials, and solution validation.
• Identify and address technical objections throughout the sales process with internal teams.
• Develop and present solution proposals that articulate business value and differentiation.
• Estimate Professional Services effort and develop implementation project plans.
• Stay informed on competitive offerings and positioning to differentiate Fortra solutions.
• Maintain knowledge of the Fortra portfolio and identify cross-sell and upsell opportunities.
• Collaborate with channel and strategic partners on visits, demonstrations, proposals, events, and opportunities.

Skills

Pre-sales

Solutions engineering

Technical consulting

Presentation skills

Customer communication

Problem solving

Independence

Multitasking

Education

Bachelor's degree in CS/IT/Engineering

Job description

Whether you're an experienced professional or just getting started, your contributions matter at Fortra. If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! We are seeking an experienced and highly skilled Senior Solutions Engineer to join our Sales team.

In this role, you will serve as a product and market expert for one or more product lines within the Fortra portfolio, playing a critical part in pre-sales activities and business development. You will work closely with leading companies worldwide to identify technical and business requirements, demonstrate product capabilities, and design tailored solution proposals that deliver maximum value. Additionally, you will proactively manage functional and technical needs throughout the sales process and contribute to marketing initiatives such as webinars, tradeshows, and content creation. This position requires deep technical expertise, strong communication skills, and the ability to build trusted relationships while driving strategic growth.

Sales Activities

• Partner closely with Sales Representatives throughout the sales cycle to support prospect engagement and opportunity advancement.
• Conduct discovery conversations to understand customer challenges, business requirements, and desired outcomes.
• Develop, present, and deliver high-impact product demonstrations tailored to customer needs.
• Own the technical evaluation process, including proof of concepts (POCs), trials, and solution validation activities.
• Identify and address technical and functional objections throughout the sales process, collaborating with internal teams to develop effective solutions.
• Develop and present solution proposals that clearly articulate business value and competitive differentiation to stakeholders at all levels, including C-suite executives.
• Estimate Professional Services effort and develop implementation project plans to support successful customer deployments.
• Stay informed on competitive offerings and positioning to effectively differentiate Fortra solutions.
• Maintain a strong understanding of the Fortra portfolio and proactively identify cross-sell and upsell opportunities.

Partner Engagement

• Collaborate with channel and strategic partners on customer visits, demonstrations, proposals, events, and sales opportunities.
• Support partner recruitment efforts by participating in discussions with prospective partners.
• Assist with partner enablement activities, including technical training, product education, and solution positioning.
• Deliver technical presentations and respond to technical questions during partner and customer engagements.

Industry Representation

• Represent Fortra at industry conferences, trade shows, user groups, webinars, and virtual events.
• Deliver presentations and thought leadership content when appropriate.
• Build and maintain industry relationships to enhance market awareness and visibility.

Product & Technical Marketing

• Participate in webinars, product showcases, and industry-focused educational events.
• Support the launch of new products, features, and releases.
• Serve as a market expert by providing insight into customer use cases, market trends, competitive positioning, and field feedback.
• Partner with Product Management and Marketing teams to communicate customer needs and market opportunities.

Senior Solutions Engineering Responsibilities

Participate in and support the organization's most strategic and complex opportunities. Operate independently with minimal supervision. Effectively position and demonstrate a broad range of Fortra solutions. Develop and maintain technical mastery of assigned products and technologies. Understand how products fit within broader customer environments, business processes, and technology ecosystems. Serve as a trusted technical advisor and subject matter expert for Sales and partner teams. Provide guidance and mentorship to less experienced team members. Contribute to continuous improvement initiatives that enhance sales effectiveness, business analysis processes, and customer outcomes.

Continuous Improvement

• Continuously refine and improve business analysis, solution design, and sales engineering processes to drive efficiency, consistency, and better customer outcomes.
• Identify opportunities for process optimization and knowledge sharing across the organization.

QUALIFICATIONS

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field preferred.

Minimum of 5 years of experience in technical pre-sales, solutions engineering, technical consulting, software development, IT operations, technical support, or a related customer-facing technology role.

Minimum of 2 years of experience working directly with customers in a consultative, technical, or pre-sales capacity.

Strong technical foundation in relevant technologies, including enterprise software, infrastructure, security, cloud platforms, integrations, or related solution domains.

Exceptional presentation and communication skills, with the ability to effectively educate, train, and influence both technical and non-technical audiences.

Experience delivering product demonstrations, proof of concepts, technical workshops, or customer-facing presentations.

Ability to understand complex business requirements and translate them into technical solutions.

Strong problem-solving and analytical skills with excellent attention to detail.

Demonstrated ability to troubleshoot technical issues, identify root causes, and recommend effective solutions.

Ability to work independently while managing multiple priorities in a fast-paced environment.

Proven ability to build relationships and collaborate effectively with customers, partners, sales teams, and cross-functional stakeholders.

Preferred Qualifications

• Experience supporting enterprise software, cybersecurity, infrastructure, automation, data management, or related technology solutions.
• Familiarity with cloud platforms, APIs, integrations, database technologies, or DevOps practices.
• Experience delivering technical training, enablement sessions, or customer workshops.
• Experience supporting complex sales cycles and technical evaluations.
• Industry certifications relevant to assigned products or technologies.

Compensation

125,000 USD - 155,000 USD Base

At Fortra, we're breaking the attack chain. Ready to join us? At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.

Benefits Package

• Health, dental, and vision coverage as of hire
• Immediate enrollment in 401(k), HSA, and FSA plans
• Flexible PTO policy
• Tuition and personal enrichment reimbursement
• Option to enroll in ID Theft Protection Program

At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job. Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.