Senior/Technical Consultant

KPG99 INC; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

KPG99 INC is seeking a Technical Lead with strong ServiceNow expertise to drive ITSM/ITAM/ITOM/CSM/FSM deployments. You will lead multiple implementation projects, mentor the team, and ensure alignment with ITIL standards and customer requirements.

You will engage with customers, analyze requirements, and oversee architecture solutions to deliver high-quality results across modules and integrations.

Qualifications

• Experience as a Technical Lead in ServiceNow environments.
• Deep ITIL process knowledge with architecture understanding.
• Translate customer requirements into functional specs.
• Review requirements for accurate estimation and scope.
• Led multiple ServiceNow implementations (ITSM/ITAM/ITOM/CSM/FSM).

Responsibilities

• Lead project teams and ensure delivery of ServiceNow implementations.
• Coordinate with customers, document requirements, risks, and milestones.
• Mentor team members and share technical guidance.
• Review work products and drive issue resolution in production.

Skills

Technical Lead

ITIL Knowledge

Requirements Analysis

Project Management

Team Mentoring

Agile/Scrum

Communication

Stakeholder Management

Tools

ServiceNow Platform

Orchestration

System Integration

Job description

ServiceNow ITSM / ITAM / CSM / FSM and other ServiceNow modules

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If any

ServiceNow CSA, CAD certifications