Senior Technical Account Manager - SMB Tech Advocate

Super Micro Computer Spain, S.L.; San Jose (CA); On-site; USD 105,000 - 140,000; Full time

Job summary

Super Micro Computer in San Jose, CA is hiring a Senior Technical Account Manager (TAM) to own post‑sales success for SMB accounts. You will be the primary contact, coordinating with engineering, sales, RMA, and production to resolve issues and ensure a seamless customer experience.

The ideal candidate has 8+ years in customer‑facing roles, strong server tech expertise, and fluency in English. This role requires strong communication, problem‑solving, and the ability to manage multiple

Qualifications

• Bachelor’s degree (preferred) or equivalent experience in a technical field.
• 8+ years of experience in customer‑facing roles (Technical Account Management, Customer Success, or Support Engineering)
• Proven ability to manage multiple customer accounts while maintaining high levels of satisfaction and engagement
• Demonstrated success in driving issue resolution and influencing positive customer outcomes
• Strong interpersonal and communication skills, with the ability to engage both technical and non‑technical stakeholders
• Solid understanding of x86‑based server platforms and infrastructure
• Strong troubleshooting and problem‑solving skills in complex technical environments
• Ability to work eectively under pressure and manage urgent, high‑priority escalations
• Experience with Linux and virtualization technologies is a plus
• Detail‑oriented, highly organized, and dependable
• Fluent in English (written and verbal)
• Ability to lift 40 lbs. and safely handle heavier equipment using a team lift (“buddy system”)

Responsibilities

• Serve as the primary escalation point and trusted advisor for assigned SMB customers
• Collaborate with engineering, sales, RMA, and production teams to drive issue resolution and customer success
• Lead customer onboarding, including introduction to service programs and ongoing operational reviews
• Proactively monitor account health to ensure timely case progress and prevent service gaps
• Manage multiple customer accounts simultaneously, ensuring high‑quality engagement and follow‑through
• Drive resolution of complex technical issues by coordinating with internal engineering teams
• Develop and maintain technical documentation to support training for service‑desk and field engineers
• Coordinate and support onsite integration activities as needed
• Manage and prioritize customer escalations, ensuring clear communication and accountability
• Travel as needed (up to 10%)

Skills

x86 server platforms

Troubleshooting

Customer-facing

English fluency

Linux

Virtualization

Communication

Team collaboration

Education

Bachelor’s degree or equivalent in technical field

Job description

Super Micro Computer in San Jose, CA is hiring a Senior Technical Account Manager (TAM) to own post‑sales success for SMB accounts. You will be the primary contact, coordinating with engineering, sales, RMA, and production to resolve issues and ensure a seamless customer experience.

The ideal candidate has 8+ years in customer‑facing roles, strong server tech expertise, and fluency in English. This role requires strong communication, problem‑solving, and the ability to manage multiple