Senior Technical Account Manager, SMB Solutions

Supermicro

San Jose (CA)

On-site

USD 107,766 - 122,086

Full time

14 days+

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Job summary

Supermicro is seeking a Technical Account Manager (TAM) to own post-sales success for SMB accounts. You will partner with engineering, sales, and service teams to resolve issues and ensure a seamless customer experience.

The ideal candidate has 5+ years in customer-facing roles, strong technical acumen in server technologies, and excellent communication. This role requires travel up to 10% and a proactive, trusted advisor mindset.

Qualifications

Bachelor’s degree (preferred) or equivalent experience in a technical field.
5+ years in customer-facing roles (TAM/CS/Support) with multi-account responsibility.
Proven ability to manage multiple accounts with high satisfaction.
Strong troubleshooting and problem-solving in complex technical environments.
Fluent in English (written and spoken).

Responsibilities

Serve as the primary escalation point and trusted advisor for assigned SMB customers
Collaborate with engineering, sales, RMA, and production teams to drive issue resolution and customer success
Lead customer onboarding, including introduction to service programs and ongoing operational reviews
Proactively monitor account health to ensure timely case progress and prevent service gaps
Manage multiple customer accounts simultaneously, ensuring high‑quality engagement and follow‑through
Drive resolution of complex technical issues by coordinating with internal engineering teams
Develop and maintain technical documentation to support training for service‑desk and field engineers
Coordinate and support onsite integration activities as needed
Manage and prioritize customer escalations, ensuring clear communication and accountability
Travel as needed (up to 10%)