Sr. Technical Account Manager

Supermicro; San Jose (CA); On-site; USD 105,000 - 140,000; Full time

Job summary

Supermicro in San Jose, CA seeks a Sr. Technical Account Manager (TAM) to own post‑sales success for SMB accounts. You will be the primary contact, coordinate with engineering, sales, and service teams to resolve issues and ensure a seamless customer experience.

The role demands a technical background in server technologies, strong communication, and proactive problem‑solving. Travel up to 10% and the ability to lift up to 40 lbs are part of the job, with a focus on driving customer outcomes.

Qualifications

• Bachelor’s degree preferred in a technical field.
• 8+ years in customer-facing roles (TAM, CS, or Support).
• Strong ability to manage multiple SMB accounts and drive issue resolution.
• Excellent communication with technical and non-technical stakeholders.
• Experience with x86-based server platforms and infrastructure is a plus.

Responsibilities

• Serve as the primary escalation point and trusted advisor for SMB customers.
• Collaborate with engineering, sales, RMA, and production teams to resolve issues.
• Lead customer onboarding and ongoing account health reviews.
• Proactively monitor account health to prevent service gaps and ensure timely progress.
• Develop and maintain technical documentation for service desks and field engineers.
• Coordinate and support onsite integration activities as needed.

Skills

Strong communication skills

Interpersonal skills

Troubleshooting

Server hardware knowledge

English fluency

Education

Bachelor’s degree in a technical field

Tools

Linux

Virtualization

Job description

About Supermicro

Supermicro® is a premier provider of advanced server, storage, and networking solutions, delivering cutting‑edge technology across Data Centers, Cloud Computing, Enterprise IT, Big Data, Hyperscale, High Performance Computing (HPC), and IoT/Embedded environments worldwide. Recognized as one of the fastest‑growing companies in Silicon Valley, Supermicro continues to lead through innovation—building scalable, energy‑efficient solutions that power today’s most demanding digital infrastructure. Our rapid global growth creates exciting opportunities for forward‑thinking professionals ready to make a meaningful impact on the technology sector.

Job Summary

The Sr. Technical Account Manager (TAM) is responsible for post‑sales ownership and success of assigned Small and Medium Business (SMB) customer accounts. Acting as the primary point of contact and escalation, the TAM partners closely with engineering, sales, and cross‑functional teams to ensure timely resolution of issues and a seamless customer experience. This role requires a balance of strong technical acumen—particularly in server technologies—and exceptional customer engagement skills. The ideal candidate is a proactive problem solver, trusted advisor, and customer advocate who thrives in a fast‑paced, high‑impact environment.

Essential Duties And Responsibilities

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Serve as the primary escalation point and trusted advisor for assigned SMB customers.
• Collaborate with engineering, sales, RMA, and production teams to drive issue resolution and customer success.
• Lead customer onboarding, including introduction to service programs and ongoing operational reviews.
• Proactively monitor account health to ensure timely case progress and prevent service gaps.
• Manage multiple customer accounts simultaneously, ensuring high‑quality engagement and follow‑through.
• Drive resolution of complex technical issues by coordinating with internal engineering teams.
• Develop and maintain technical documentation to support training for service‑desk and field engineers.
• Coordinate and support onsite integration activities as needed.
• Manage and prioritize customer escalations, ensuring clear communication and accountability.
• Travel as needed (up to 10%).

Qualifications

• Bachelor’s degree (preferred) or equivalent experience in a technical field.
• 8+ years of experience in customer‑facing roles (Technical Account Management, Customer Success, or Support Engineering).
• Proven ability to manage multiple customer accounts while maintaining high levels of satisfaction and engagement.
• Demonstrated success in driving issue resolution and influencing positive customer outcomes.
• Strong interpersonal and communication skills, with the ability to engage both technical and non‑technical stakeholders.
• Solid understanding of x86‑based server platforms and infrastructure.
• Strong troubleshooting and problem‑solving skills in complex technical environments.
• Ability to work effectively under pressure and manage urgent, high‑priority escalations.
• Experience with Linux and virtualization technologies is a plus.
• Detail‑oriented, highly organized, and dependable.
• Fluent in English (written and verbal).
• Ability to lift 40 lbs. and safely handle heavier equipment using a team lift (buddy system).

Salary Range

$105,000 - $140,000

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.