Senior Technical Account Manager - Relativity Expert

Relativity

Atlanta (GA)

Hybrid

USD 134,000 - 202,000

Full time

11 days ago

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Benefits offered by this job

Annual performance bonus

Long-term incentives

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers and drive successful outcomes using the Relativity platform. The TAM will develop account plans, oversee technical relationships, and work cross-functionally to solve complex incidents and optimize customer success.

This role requires Relativity experience, strong SQL and Windows skills, and the ability to travel about 10% for customer engagements.

Qualifications

Experience with SQL and Windows platforms.
Strong written and verbal communication skills.
Ability to manage multiple projects and meet deadlines.
Experience in SaaS/Hybrid environments and e-discovery products.

Responsibilities

Develop a strong understanding of projects in your service area to minimize impact.
Help guide the resolution of critical customer incidents.
Lead technical success plans for positive customer experiences with Relativity.
Ensure quality of service and plan for future demand and capacity.
Collaborate with cross-functional teams to improve the product and customer experience across verticals.
Drive internal service reviews and collaborate with Product and Engineering on resolutions.