Account Manager

Solution Partners, Inc.; Tennessee; On-site; USD 90,000 - 130,000; Full time

Job summary

Solution Partners, Inc. is seeking an experienced IT Account Manager to oversee government and commercial client relationships.

The role focuses on driving customer satisfaction, technology adoption, and proactive account management across IT services, managed services, software solutions, and consulting engagements. Responsibilities include managing client relationships, identifying growth opportunities, aligning IT solutions with client needs, ensuring delivery excellence, and maintaining

Qualifications

• 5+ years of experience in account management, client success, or business development roles.
• Proven experience managing complex accounts.
• Basic understanding of managed services, cloud computing, cybersecurity, and software solutions.
• Demonstrated success in growing client accounts and driving strategic initiatives.
• Excellent relationship-building and communication skills.
• Ability to work independently and collaboratively across technical and business teams.
• Bachelor’s degree in business, Information Technology, or a related field (master’s degree preferred).
• PMP, ITIL, or similar certifications are a plus.

Responsibilities

• Client Relationship Management: Serve as the primary point of contact for assigned clients; build and maintain long-term, trusted relationships; conduct regular account reviews and strategy sessions; ensure contract compliance and quality.
• Account Growth and Strategy: Identify upsell, cross-sell, and renewal opportunities; develop account plans; collaborate with sales, delivery, and marketing; support capture management for RFPs and RFIs in public/private sectors.
• Solution Alignment: Understand client drivers and map technology solutions (cloud, cybersecurity, digital transformation) to needs; discuss IT modernization, compliance, emerging technologies, and risk mitigation.
• Operational Excellence: Work with service delivery teams to ensure high-quality project execution and SLA performance; track KPIs like client satisfaction and revenue growth.
• Compliance and Contracts: Maintain procurement knowledge; ensure adherence to customer and regulatory standards.

Skills

Account management

Client success

Business development

Complex accounts

Relationship-building

Communication skills

Independent work

Team collaboration

Education

Bachelor's degree in business or IT

Master's degree preferred

Tools

Salesforce

HubSpot

Pipedrive

Job description

*Experience working with Government/SLED clients required

Project Summary & Overview

We are seeking an experienced IT Account Manager to oversee client relationships across government and commercial sectors. This individual will serve as a trusted service representative to clients, driving customer satisfaction, technology adoption, and proactive account management.

The Account Manager will collaborate closely with delivery teams, pre-sales engineers, client representatives and executive leadership to ensure the success of IT services, managed services, software solutions, and consulting engagements.

Job Responsibilities

Client Relationship Management:

• Serve as the primary point of contact for assigned clients.
• Build and maintain long-term, trusted client relationships to drive satisfaction and loyalty.
• Conduct regular account reviews, client strategy sessions, and performance updates.
• Ensure contract compliance and quality.

Account Growth and Strategy:

• Identify upsell, cross-sell, and renewal opportunities aligned to client needs and strategic goals and share with Client Representatives for development.
• Develop account plans and collaborate with sales, delivery, and marketing teams to execute.
• Support capture management for RFPs, RFIs, and unsolicited proposals in both public and private sectors.

Solution Alignment:

• Have some fundamental understanding of client business drivers and map technology solutions (cloud, cybersecurity, digital transformation, application services, etc.) to their needs.
• Facilitate discussions around IT modernization, compliance, emerging technologies, and risk mitigation.

Operational Excellence:

• Work with service delivery teams to ensure high-quality project execution and SLA performance.
• Track and report on KPIs such as client satisfaction scores, contract renewals, and revenue growth.

Compliance and Contracts:

• Maintain knowledge of procurement processes, contract and compliance requirements.
• Ensure adherence to customer and regulatory standards.

Required Skills:

• 5+ years of experience in account management, client success, or business development roles. IT or service industry experience is not required but preferred.
• Proven experience managing complex accounts.
• Basic fundamental understanding of managed services, cloud computing, cybersecurity, and software solutions.
• Demonstrated success in growing client accounts and driving strategic initiatives.
• Excellent relationship-building and communication skills.
• Ability to work independently and collaboratively across technical and business teams.
• Bachelor’s degree in business, Information Technology, or a related field (master’s degree preferred).
• PMP, ITIL, or similar certifications are a plus.

Preferred Attributes:

• Experience working with CRM tools (e.g., Pipedrive, Salesforce, HubSpot).
• Strong analytical and problem-solving skills.
• Background in public sector compliance (e.g., FedRAMP, State IT Standards) and/or contracting knowledge.
• Familiarity with strategic IT trends such as AI, low-code platforms (like Power Apps), and digital citizen experience.