Senior Technical Account Manager, Observability

Snowflake; United States; Remote; USD 130,000 - 170,000; Full time

Job summary

Snowflake seeks a Technical Account Manager for Observe to partner with our enterprise customers and ensure sustained operational value from the platform. You will work closely with SRE, DevOps, and platform teams to embed Observe into daily workflows and optimize telemetry strategies.

The role focuses on long-term platform adoption, reliability, performance, and cost efficiency, acting as a trusted technical advisor in complex environments.

Qualifications

• 7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles.
• Strong hands-on experience operating production observability platforms.
• Direct experience with leading observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), or similar platforms.
• Practical experience with OpenTelemetry, including signals (logs, metrics, traces), instrumentation strategies, collectors, and telemetry pipelines.
• Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices.
• Experience improving operational outcomes (incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization).
• Ability to lead complex technical conversations with practitioners and engineering leadership.
• Strong written communication skills for architecture summaries, optimization plans, and executive-ready updates.
• A pragmatic, consultative mindset focused on solving real-world production problems.

Responsibilities

• Serve as the primary technical owner and trusted advisor for assigned strategic accounts
• Build deep familiarity with customer architectures, datasets, use cases, and operational goals
• Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows
• Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost
• Lead regular health checks, architecture reviews, and proactive improvement initiatives
• Identify new use cases and expansion opportunities aligned to customer outcomes
• Coordinate technical escalations and advocate across Support, Engineering, and Product when needed
• Provide clear technical guidance during change events, scaling initiatives, and complex operational scenarios

Skills

SRE

DevOps

Platform engineering

Observability

Technical advisory

Executive communication

OpenTelemetry

Cloud-native

Incident response

Cost optimization

Tools

Datadog

Dynatrace

Splunk

New Relic

Grafana

Elastic Stack

OpenTelemetry

Job description

Snowflake seeks a Technical Account Manager for Observe to partner with our enterprise customers and ensure sustained operational value from the platform. You will work closely with SRE, DevOps, and platform teams to embed Observe into daily workflows and optimize telemetry strategies.

The role focuses on long-term platform adoption, reliability, performance, and cost efficiency, acting as a trusted technical advisor in complex environments.