Senior Technical Account Manager - Kubernetes & Security

Teleport

United States

Remote

USD 150,000 - 190,000

Full time

4 days ago

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Benefits offered by this job

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Job summary

Teleport, a remote-first AI Infrastructure Identity company, seeks a Senior Technical Account Manager to own post-sales lifecycle for strategic customers. You will design, deploy, and operate Teleport in customer environments, collaborating with Sales and Product to identify expansion opportunities and drive adoption at scale.

You will triage complex issues, lead hands-on deployments on Kubernetes, and develop training programs while guiding enterprise-wide rollouts.

Qualifications

8+ years in customer-facing software onboarding, services, or sysadmin roles.

Responsibilities

Design Teleport solution architecture for customer environments.
Deploy and configure Teleport in customer environments, including Kubernetes deployments.
Troubleshoot Kubernetes-based customer environments (cluster, networking, certificate, access issues).
Collaborate with Sales/Product to identify upsell/cross-sell opportunities.
Plan and deliver Quarterly Business Reviews; drive adoption and enterprise rollouts.
Develop, maintain and deliver customized training; evangelize Teleport across the customer org.
Maintain relationships with client stakeholders and expand across their org.
Document customer goals to align Teleport value; stay current on Teleport releases.
Provide feedback to Product for improvements; support broader customer needs.