Senior Technical Account Manager

goteleport; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Teleport is seeking a Senior Technical Account Manager to own the full post-sales lifecycle for strategic customers: implementation, technical support, ongoing business reviews, and expansion opportunities.

You will design and deploy Teleport in customer environments, often on Kubernetes, troubleshoot access, networking, and certificates, and coordinate with Sales and Product to maximize value and adoption.

Qualifications

• 8+ years in customer-facing software onboarding, services, or solution architecture.
• Strong Kubernetes, RBAC, TLS expertise and hands-on troubleshooting.
• Cloud experience with AWS, GCP, or Azure; security fundamentals.
• Excellent verbal and written communication; ability to drive adoption and upsell.

Responsibilities

• Design solution architecture for Teleport in customer environments.
• Deploy Teleport in customer environments, including Kubernetes-based deployments, and share best practices.
• Act as the point person for technical issues, triaging Kubernetes-based environments and escalating complex cases.
• Coordinate with Sales and Product to identify customer needs tied to upsell opportunities.
• Plan and deliver Quarterly Business Reviews, drive adoption, and support enterprise rollouts.

Skills

Kubernetes

CKA/CKAD

RBAC

TLS management

SSH/PKI

2FA/SSO

Cloud experience

Customer-facing

Education

8+ years in customer-facing software onboarding/solutions

Tools

ArgoCD

Flux

cert-manager

Helm

GitOps

kubeadm

Job description

About Teleport

Don't wait for the future of infrastructure. Be part of it.

Teleport is the AI Infrastructure Identity Company. We're solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence.

Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world.

As a member of the Teleport Customer Solutions Team, you will own the full post-sales lifecycle for a portfolio of strategic customers: implementation, technical support, ongoing business reviews, and identifying expansion opportunities. You will be responsible for implementing, supporting, evangelizing, and expanding Teleport at our top customers, and dedicated to proactively driving adoption so that they achieve the maximum value from all Teleport products and solutions.

This is a deeply technical role. Many of our customers run Teleport on Kubernetes, and you will be expected to operate comfortably at the cluster level: designing and deploying Teleport in customer environments, troubleshooting failing workloads, and debugging access, networking, and certificate issues alongside customer engineers.

You will work directly with customers to design solution architecture, deploy and configure Teleport hands-on, share implementation best practices, triage and debug technical issues, develop and maintain training programs, evangelize the solution to a wider customer organization, and plan and assist with enterprise-wide rollouts. You will act as a customer champion within Teleport and help prioritize product feedback by working with the Product team. As a Senior Technical Account Manager, you will be the primary lead for identifying and providing initial triage of technical blockers via shared chat, ticket, and meetings.

As our company grows and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.

What you’ll bring

• Deep, hands-on Kubernetes experience. You have built clusters with kubeadm (not just managed services), configured RBAC and certificate-based user access, and debugged failing workloads, networking, and control-plane issues. CKA certification is strongly preferred; CKAD is a plus.
• Experience with cert-manager and TLS certificate management, Helm, and GitOps tooling (ArgoCD or Flux)
• Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), and RBAC
• Linux administration skills
• Hands-on experience with one of the major public cloud providers: AWS, GCP, or Azure (certifications are a plus)
• 8+ years of experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
• Exceptional hands-on troubleshooting, testing, and debugging skills, with the tenacity to identify and resolve technical issues as they arise
• Outstanding soft skills and excellent verbal and written communication
• Project management experience and the ability to handle multiple clients simultaneously

What you’ll be doing

• Design solution architecture for Teleport in customer environments
• Deploy and configure Teleport in customer environments, including Kubernetes-based deployments, and communicate implementation best practices to the customer
• Act as the point person for technical issues, troubleshooting Kubernetes-based customer environments (cluster, networking, certificate, and access issues) and escalating high-complexity cases to Engineering
• Work closely with Sales and Product to identify customer needs tied to tangible upsell and cross-sell opportunities
• Plan and deliver Quarterly Business Reviews for customers, drive adoption within the customer organization, and plan and assist with enterprise-wide rollouts of Teleport
• Develop, maintain, and deliver customized training, and evangelize the solution to a wider customer organization
• Maintain strong working relationships with key client stakeholders and expand those relationships into other parts of the organization
• Document each customer's business goals and challenges to align Teleport with the most value possible
• Serve as a subject matter expert on existing and upcoming Teleport solutions for customers and teammates, staying up to date on the latest releases
• Collaborate with Sales and Product to provide valuable feedback for product improvement
• Support our broader customer base seeking new solutions and best practice recommendations

Our interview process

Our interview process includes a hands-on technical assessment. You will build a kubeadm Kubernetes cluster, configure RBAC with certificate-based user access, deploy an application, present your des