Senior Customer Success Engineer

present of AI; United States; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

Teleport seeks a Senior Customer & Solutions engineer to own the full post-sales journey for large US-based accounts, designing and deploying the product in customer environments while resolving complex issues. The role requires deep Kubernetes work, certificate and access management expertise, Linux skills, and experience with at least one major cloud provider.

You will combine strong project management and clear communication to manage multiple clients, drive adoption, and identify

Qualifications

• Hands-on Kubernetes experience required.
• Strong Linux skills and certificate/access management knowledge.
• Experience with at least one major cloud provider.
• Excellent project management and communication across multiple clients.

Responsabilités

• Own the full post-sales journey for large accounts, designing and deploying the product in customer environments.
• Resolve technical issues and perform proactive troubleshooting.
• Lead reviews with customers and identify opportunities to expand usage.
• Coordinate cross-functional teams to address client needs.

Connaissances

Kubernetes

Linux

Access management

Certificate management

Customer-facing

Project management

Communication

Description du poste

Customer & Solutions · United States (Remote) · FullTime · Senior level

This role owns the whole post sales journey for large accounts: designing and deploying the product in customer environments, fixing technical problems, running reviews, and finding room to grow usage. A strong candidate brings deep hands on Kubernetes work, certificate and access management know how, Linux skills, and one major cloud, plus many years facing customers. The job also asks for solid project management and clear communication across several clients at once.

How it fits the AI era

The company secures identities for people, machines, and AI agents, so the role sits close to where AI is changing infrastructure access. Much of the routine setup and first pass debugging can be sped up with AI tools, and the posting openly allows them for the take home with disclosure. What stays human is judgment: designing sound architecture, earning customer trust, and handling tricky cluster and certificate failures.

How it builds AI experience

Working here means learning how cryptographic identity is applied to AI agents and workloads, which is a growing area of security practice. Candidates can build readiness by practicing AI assisted troubleshooting on Kubernetes and being able to explain clearly where the tool helped and where it did not. Hands on work with access, certificates, and agent identity in test clusters would show real grounding.

Worth showing

• kubeadm cluster building
• certificate and TLS management
• SSO and RBAC setup

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Teleport

Infrastructure identity platform providing zero-trust cryptographic access for humans and AI agents